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HKC SW1070 Dev comFlt

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Comments

  • #32
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    Evolution1 wrote: »
    no I wouldn't say it's a faulty card. If you do return it they will diagnose the fault to see if it was installed incorrectly.

    Have you the app ? An update might solve your problem

    Yeah I have the app. What is the latest version of the update.

    Was speaking with hkc earlier They seem to think that it is the GSM interference with the output card


  • #33
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    jazzermurphy wrote: »

    Was speaking with hkc earlier They seem to think that it is the GSM interference with the output card

    I'd follow their advice first.They are very helpful to the end user.
    Remove that from the system & try for a while I'd say.


  • #34
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    KoolKid wrote: »
    I'd follow their advice first.They are very helpful to the end user.
    Remove that from the system & try for a while I'd say.

    They are very helpful and know their stuff( only sometimes hard to get through to them if you don't have spa number).

    I'll get the cable away from gsm tonight hopefully that works.


  • #35
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    jazzermurphy wrote: »
    They are very helpful and know their stuff( only sometimes hard to get through to them if you don't have spa number).

    I'll get the cable away from gsm tonight hopefully that works.

    *Psa number


  • #36
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    How quick can you access the app ? It could be the gsm interfering with the cable if it's on top of the gsm as the gsm will boost power to try and get a signal if it has poor reception


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  • #37
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    OP
    I meant to ask did you get to check the AUX voltage on the panel, GSM & Expander?


  • #38
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    KoolKid wrote: »
    OP
    I meant to ask did you get to check the AUX voltage on the panel, GSM & Expander?

    Yeah I did I had 13v at both


  • #39
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Thats good. Nothing drawing power down so.
    A process of elimination I'd say.


  • #40
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    !! Do not remove your gsm off the system as you'll have no form of alerts !!

    Re route the cable for the output card away from the gsm.


  • #41
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Evolution1 wrote: »
    !! Do not remove your gsm off the system as you'll have no form of alerts !!

    Re route the cable for the output card away from the gsm.

    I'd agree. Leave the GSM till last.


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  • #42
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    Evolution1 wrote: »
    !! Do not remove your gsm off the system as you'll have no form of alerts !!

    Re route the cable for the output card away from the gsm.

    That's what I was going to do. The I'd for the tips and help


  • #43
    kub
    Registered Users, Registered Users 2 Posts: 6,551 ✭✭✭kub


    jazzermurphy wrote: »
    Yeah I have the app. What is the latest version of the update.

    Was speaking with hkc earlier They seem to think that it is the GSM interference with the output card

    Sorry OP, are you saying that tech support in HKC helped you as an end user, did they query who you were at all?


  • #44
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    kub wrote: »
    Sorry OP, are you saying that tech support in HKC helped you as an end user, did they query who you were at all?

    Yeah they did and have done in the past.

    Yeah they did. I explained that I used to work for a PSA holder before and that I had a query on the output card in my own home


  • #45
    kub
    Registered Users, Registered Users 2 Posts: 6,551 ✭✭✭kub


    jazzermurphy wrote: »
    Yeah they did and have done in the past.

    Yeah they did. I explained that I used to work for a PSA holder before and that I had a query on the output card in my own home

    That is fair enough, thank you.


  • #46
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    kub wrote: »
    That is fair enough, thank you.

    Yeah they had no intention talking to me until I mentioned that and they checked him up on the system.


  • #47
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    Just an update.

    So I re routed the cables away from the antenna.

    The fault was back the next morning.

    The next thing the HKC tech said was that if I had used two cores (doubled up on the cores) to change it to one.

    So since I've done that I haven't had a fault on the system.

    Thanks everyone for their help and hopefully no more faults


  • #48
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Hopefully that's you sorted.
    Thanks for the update.


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