UPS overcharge

davo2001 · 2017-07-04 09:00:41

Hi, Sent a package via UPS to the states, got a price from there office, agreed and wrote down CC details on the UPS slip. Parcel arrived correctly. Now I checked my CC account and UPS have charged me nearly double the price agreed (written and signed for at the UPS desk by there employee). Called them and they agreed it…

04-07-2017 09:00AM

#1

davo2001

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Hi,

Sent a package via UPS to the states, got a price from there office, agreed and wrote down CC details on the UPS slip.

Parcel arrived correctly.

Now I checked my CC account and UPS have charged me nearly double the price agreed (written and signed for at the UPS desk by there employee).

Called them and they agreed it was a mistake at there end and said I would be issued a refund in 3 days (have this in writing via email).

Nearly 10 days have passed and I still have not received the refund, they aren't responding to my emails anymore and when I ring they cannot give me an update.

Should I call my credit card company and stop the payment? I have to pay the balance of my CC in the next few days but don't want to pay this until it's sorted.

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