HKC App very poor response time

Jonny303

Hi,

Just wanted to check if it is just my set up or the app in general.

If I have an alarm that goes off, it can take me 30+ seconds to actually get logged into the app and when I choose to disarm it can take even longer, if it even works the first time around.

It dosn't matter if I am on 4g, wireless etc, it is still always the same,

Regards,

fred funk }{

Are you using the GSM-SC or WiFi card? If GSM its could have poor reception.

Jonny303

GSM as far as I know. Big job to change do you know?

Evolution1

Get on to whoever installed it. Add a wifi card to the system and you'll have the gsm as a back up

fred funk }{

Jonny303 wrote: »

GSM as far as I know. Big job to change do you know?

It's better to have a GSM connected rather than relying on a router which can be easily be disabled. Either get a stronger signal to the panel or add a WiFi card.

Secure Solutions

Most lightly a poor signal on the GSM, if World SIM it should automatically switch provider in this case.
Dual Path, providing WiFi and GSM is a good suggestion, providing redundancy if one path is disabled or unavailable.

altor

Jonny303 wrote: »

Hi,

Just wanted to check if it is just my set up or the app in general.

If I have an alarm that goes off, it can take me 30+ seconds to actually get logged into the app and when I choose to disarm it can take even longer, if it even works the first time around.

It dosn't matter if I am on 4g, wireless etc, it is still always the same,

Regards,

If you do find it to be a bad signal you can use the GSM extender to locate the GSM-SC away from the panel.

Kjcollins

Currently installed a wifi extender but can't get it communicating with the panel, any suggestions?

Double checked all connections & there as per wiring diagram, also no programming information came with the extender, is this normal?

Thanks

altor

Kjcollins wrote: »

Currently installed a wifi extender but can't get it communicating with the panel, any suggestions?

Double checked all connections & there as per wiring diagram, also no programming information came with the extender, is this normal?

Thanks

What's the WiFi extender you used?

Kjcollins

It's called the GSM wifi extender by HKC

Kjcollins

I installed a GSM-SC in it

altor

Kjcollins wrote: »

I installed a GSM-SC in it

Is it scanning for the WiFi?

Kjcollins

The device isn't RF.

The GSM-WiFi EXT can be used if you have a GSM-SC, GSM-Q or WiFi-Card and need to locate it away from the main panel for better signal strength.

The way it works is that you install a comm's card in the 1070 & locate the extender in a location where GSM signal is better, then an 8c cable is ran between the comms card & extender which is where the SC is installed, hope that makes sense?

altor

Kjcollins wrote: »

The device isn't RF.

The GSM-WiFi EXT can be used if you have a GSM-SC, GSM-Q or WiFi-Card and need to locate it away from the main panel for better signal strength.

I know, it's hardwired to the control panel
I assumed WiFi since you mentioned it.

Which device are you using in conjunction with the extender.

Kjcollins

Sorry, the unit that's installed in the extender is a GSM SC

altor

Kjcollins wrote: »

Sorry, the unit that's installed in the extender is a GSM SC

Have you enabled in Communications?

Kjcollins

It doesn't let me," it says GSM not fitted", which I have, thus not communicating with the panel

altor

Kjcollins wrote: »

It doesn't let me," it says GSM not fitted", which I have, thus not communicating with the panel

How old is your 10/70 Panel?

Kjcollins

4 or 5 yrs old, but I did install the latest firmware v3.3.5!

altor

Kjcollins wrote: »

4 or 5 yrs old, but I did install the latest firmware v3.3.5!

Should not be that then.
Can you wire it in beside the control panel just to see if it picks it Up?

Kjcollins

Will do, thanks

altor

Kjcollins wrote: »

Will do, thanks

No problem, let us know how you get on.

Kjcollins

altor wrote: »

No problem, let us know how you get on.

Got it communicating with panel, the problem was down to the length of cable between the extender & panel, reduced cable length & now communicating.

My problem now is that the SC only connects on occasions but I checked the GSM signal, it was at 80% as opposed to 20/40% previously.

Any suggestions?

altor

Kjcollins wrote: »

Got it communicating with panel, the problem was down to the length of cable between the extender & panel, reduced cable length & now communicating.

My problem now is that the SC only connects on occasions but I checked the GSM signal, it was at 80% as opposed to 20/40% previously.

Any suggestions?

You would need to get the cells in your area checked.
If it connects to a low one that could be causing the issue.

Kjcollins

altor wrote: »

You would need to get the cells in your area checked.
If it connects to a low one that could be causing the issue.

Sorry, what to you mean by a low one?

altor

Kjcollins wrote: »

Sorry, what to you mean by a low one?

The system connects to different cells on the network.