Eir mobile disgrace

bobby14

Been trying to get existing number ported to eir since 8 June. Numerous calls and web chats with eir,, passed from one rep to another and have been put on hold and hung up on now. Supposed to have got a home phone mobile tv and broadband bundle on 8 June and have nothing at all. Absolute disgrace

eir: Anna

Hi bobby14,


I do apologise for the inconvenience caused.


I have replied to you on another thread.


Thanks,
Anna

Marinjohn45

bobby14 wrote: »

Been trying to get existing number ported to eir since 8 June. Numerous calls and web chats with eir,, passed from one rep to another and have been put on hold and hung up on now. Supposed to have got a home phone mobile tv and broadband bundle on 8 June and have nothing at all. Absolute disgrace

Yes they sure do give you the runaround, I experienced what I have to say is the worst customer service imaginable after being sold Meteor credit instead of the requested Eir credit in an Eir shop...I just gave up and changed to Tesco mobile ....Never again will I deal with Eir/Meteor...

eir: Anna

Hi Marinjohn45,


I'm very sorry to hear you feel this way and your experience with this.


Unfortunately, when purchasing credit is is the customer's responsibility to ensure this is correct before leaving the store as this is a non-refundable product and would be to the discretion of the store if they are willing to refund this.


Thanks,
Anna

spix

bobby14 wrote: »

Been trying to get existing number ported to eir since 8 June. Numerous calls and web chats with eir,, passed from one rep to another and have been put on hold and hung up on now. Supposed to have got a home phone mobile tv and broadband bundle on 8 June and have nothing at all. Absolute disgrace

I was supposed to get broadband tv and phone around that time too and only have phone... and Eir trying to charge me almost the full bundle price and telling me that's acceptable.

Judging from the amount of complaints only here on boards.ie I can only imagine they are doing this to hundreds or thousands of people. This really needs to be taken further as Eir are mass-scamming people with fake dates to get them into contracts.

Absolute disgrace indeed.

spix

eir: Anna wrote: »

Hi Marinjohn45,


I'm very sorry to hear you feel this way and your experience with this.


Unfortunately, when purchasing credit is is the customer's responsibility to ensure this is correct before leaving the store as this is a non-refundable product and would be to the discretion of the store if they are willing to refund this.


Thanks,
Anna

You're really not doing Eir any favours with replies like this. Eir staff gave wrong credit and you're actually trying to put blame on the customer because they assumed the staff working in the shop were competent.

eir: Anna

spix wrote: »

bobby14 wrote: »

Been trying to get existing number ported to eir since 8 June. Numerous calls and web chats with eir,, passed from one rep to another and have been put on hold and hung up on now. Supposed to have got a home phone mobile tv and broadband bundle on 8 June and have nothing at all. Absolute disgrace

I was supposed to get broadband tv and phone around that time too and only have phone... and Eir trying to charge me almost the full bundle price and telling me that's acceptable.

Judging from the amount of complaints only here on boards.ie I can only imagine they are doing this to hundreds or thousands of people. This really needs to be taken further as Eir are mass-scamming people with fake dates to get them into contracts.

Absolute disgrace indeed.

I understand your frustration and we will do all that we can to help you here, however, I would advise that if you continue to spam and comment under other customers posts then you may be blocked from the page by our spam filter. We don't want this to happen as we want to resolve your issue

Thanks,
Anna

spix

eir: Anna wrote: »

spix wrote: »

bobby14 wrote: »

Been trying to get existing number ported to eir since 8 June. Numerous calls and web chats with eir,, passed from one rep to another and have been put on hold and hung up on now. Supposed to have got a home phone mobile tv and broadband bundle on 8 June and have nothing at all. Absolute disgrace

I was supposed to get broadband tv and phone around that time too and only have phone... and Eir trying to charge me almost the full bundle price and telling me that's acceptable.

Judging from the amount of complaints only here on boards.ie I can only imagine they are doing this to hundreds or thousands of people. This really needs to be taken further as Eir are mass-scamming people with fake dates to get them into contracts.

Absolute disgrace indeed.

I understand your frustration and we will do all that we can to help you here, however, I would advise that if you continue to spam and comment under other customers posts then you may be blocked from the page by our spam filter. We don't want this to happen as we want to resolve your issue

Thanks,
Anna

Thanks for letting me know, I didn't know a spam filter existed. Perhaps the forum should only let the OP and Eir reps reply?

Nomis21

Eir customer service staff take great pleasure in passing your call from one operator to the next until you either eventually give up or threaten to make a complaint. I have never experienced such abysmal customer service in my life. It's a shame because their product once you finally manage to get it up an running is really very good.

eir: Anna

Nomis21 wrote: »

Eir customer service staff take great pleasure in passing your call from one operator to the next until you either eventually give up or threaten to make a complaint. I have never experienced such abysmal customer service in my life. It's a shame because their product once you finally manage to get it up an running is really very good.

Hi Nomis21,

I'm sorry to hear this.

Is there anything I can assist you with?

Thanks,
Anna

eir: Anna

spix wrote: »

eir: Anna wrote: »

spix wrote: »

bobby14 wrote: »

Been trying to get existing number ported to eir since 8 June. Numerous calls and web chats with eir,, passed from one rep to another and have been put on hold and hung up on now. Supposed to have got a home phone mobile tv and broadband bundle on 8 June and have nothing at all. Absolute disgrace

I was supposed to get broadband tv and phone around that time too and only have phone... and Eir trying to charge me almost the full bundle price and telling me that's acceptable.

Judging from the amount of complaints only here on boards.ie I can only imagine they are doing this to hundreds or thousands of people. This really needs to be taken further as Eir are mass-scamming people with fake dates to get them into contracts.

Absolute disgrace indeed.

I understand your frustration and we will do all that we can to help you here, however, I would advise that if you continue to spam and comment under other customers posts then you may be blocked from the page by our spam filter. We don't want this to happen as we want to resolve your issue

Thanks,
Anna

Thanks for letting me know, I didn't know a spam filter existed. Perhaps the forum should only let the OP and Eir reps reply?

We will relay your feedback to the relevant department.

I would recommend sticking to the one thread as commenting on numerous threads may delay response time in order for us to resolve your query.

Thanks,
Anna

Nomis21

Ana you must know yourself about the working culture in the Eir call centre. If you don't then I respectfully suggest you aquaint yourself with it and see if you can find some management who will do something about it.

Marinjohn45

Nomis21 wrote: »

Eir customer service staff take great pleasure in passing your call from one operator to the next until you either eventually give up or threaten to make a complaint. I have never experienced such abysmal customer service in my life. It's a shame because their product once you finally manage to get it up an running is really very good.

Well said! you have summed it up perfectly.

Marinjohn45

spix wrote: »

eir: Anna wrote: »

Hi Marinjohn45,


I'm very sorry to hear you feel this way and your experience with this.


Unfortunately, when purchasing credit is is the customer's responsibility to ensure this is correct before leaving the store as this is a non-refundable product and would be to the discretion of the store if they are willing to refund this.


Thanks,
Anna

You're really not doing Eir any favours with replies like this. Eir staff gave wrong credit and you're actually trying to put blame on the customer because they assumed the staff working in the shop were competent.

Very true spix,when you go into an Eir shop and ask for Eir credit you expect to get what you asked for..That was bad enough but it was the debacle afterwards with so called customer service/eir shops  that peeved me off.