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TV has only 1 year warranty...Does EU law cover further?

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  • 16-07-2017 4:44pm
    #1
    eric90000
    Registered Users Posts: 121 ✭✭


    Hey Guys,

    I recently bought a fairly expensive TV (Samsung KS7000). It only came with a 1 year warranty from SoundStore. I've heard of a common problem with these TV's where the back panel comes away as the glue heats up over time. I don't use this TV a lot so I'm afraid it will eventually happen outside my 1 year warranty.

    My question is, will I be covered under EU consumer electronics law further than 1 year, if a manufacturer defect like this was to render the TV broken?

    Any help appreciated!

    Thanks - Eric


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    #2
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    eric90000 wrote: »
    My question is, will I be covered under EU consumer electronics law further than 1 year, if a manufacturer defect like this was to render the TV broken?

    Yes. Your consumer rights are much longer than your manufacturer warranty.


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    #3
    theteal
    Registered Users Posts: 7,593 ✭✭✭theteal


    If bought in Ireland it has nothing to do with whatever EU consumer law that a lot of people seem to have heard about. The Irish Sale of Goods act is your man. An undamaged product must last a reasonable amount of time - this is purposely vague as there are many factors to what makes up "reasonable" but I'd be expecting at least 5-6 years from a €1000+ telly like a KS7000


    Warranties are little more than marketing gimmicks in Ireland/UK


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    #4
    Joseph
    Registered Users Posts: 1,521 ✭✭✭Joseph


    Scoundrel


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    #5
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    i think to the uninformed consumer a warranty can make it seem like oh, the year is up there's nothing i can do.

    but they are on top of your consumer rights; and can never supercede them. so if your TV goes faulty 2 and 3 years down the line you can still make a claim.

    sometimes the warranty can be handy, because it allows you the choice to go to the manufacturer or the retailer; which ever suits you better. Some manufacturers like apple can be good to deal with.


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    #6
    Lux23
    Registered Users Posts: 7,134 ✭✭✭Lux23


    theteal wrote: »
    If bought in Ireland it has nothing to do with whatever EU consumer law that a lot of people seem to have heard about. The Irish Sale of Goods act is your man. An undamaged product must last a reasonable amount of time - this is purposely vague as there are many factors to what makes up "reasonable" but I'd be expecting at least 5-6 years from a €1000+ telly like a KS7000


    Warranties are little more than marketing gimmicks in Ireland/UK

    Well, no EU law also applies and as a consumer, you can use whatever law suits you.


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    #7
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Depends - not all EU directives are enacted in Ireland. In fact, some specific EU Consumer legislation was not enacted in Ireland as our laws are deemed stronger.

    OP - a warranty is in addition to your consumer rights, and cannot negate them. You have strong protection under Irish law and can expect a product to last a "reasonable lifetime" assuming no excessive wear & tear or damage. The lifetime depends on the product in question, but for a high end TV, I'd be expecting at least about 5 years.


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