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PAYG App Android

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  • 17-07-2017 3:34pm
    #1
    wifeofboris
    Registered Users Posts: 3 ✭


    I am having trouble with the App since June.  If i click on an amount to topup it asks me if I am sure but DOES NOT show a Yes/No button to confirm.  I have to wait until I can use a computer or get to a shop in order to TopUp.  When I converted to PAYG one of the advantages was using the mobile app.  Can you please advise what the issue is?

    Thanks

    Margaret


Comments

  • Options
    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Margaret,

    We are sorry to read of this inconvenience.

    We are not aware of a specific issue affecting the PAYG app. Have you tried uninstalling the app and reinstalling it? It may have undergone updates in June.

    Regards,
    Una

    ________


  • Options
    #3
    Getronicle
    Registered Users Posts: 78 ✭✭Getronicle


    Hi, I have the same issue with the app on Android. I tried tapping in the bottom right corner of the confirmation box that pops up and it worked. So the button is still there just invisible unfortunately.


  • Options
    #4
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi Getronicle,

    Thank you for making us aware of this.

    Can you try updating your app to see if the button is visible? Alternatively, you may need to reinstall the app if you are still encountering this.

    We hope this helps.

    Please let us know if you have any other questions.

    Thanks,
    Aoife


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