F2000 modem and the 2.4G wifi network

TheRover

I recently signed to eir and I've noticed the 5G network works beautifully but 2.4G doesn't. On a room next to the modem, the signal is already half of max. On a room above the modem the signal is almost inexistant and with constant disconnections.

(I live on a reasonably modern estate, no thick stone walls/floors)

I've changed the 2.4G channel to 1, 6, 7, 11, etc but the issue persists.

Any ideas?

Wombatman

TheRover wrote: »

I recently signed to eir and I've noticed the 5G network works beautifully but 2.4G doesn't. On a room next to the modem, the signal is already half of max. On a room above the modem the signal is almost inexistant and with constant disconnections.

(I live on a reasonably modern estate, no thick stone walls/floors)

I've changed the 2.4G channel to 1, 6, 7, 11, etc but the issue persists.

Any ideas?

I have the same problem. Reported by many across the various Eir broadband threads.

TheRover

Wombatman wrote: »

TheRover wrote: »

I recently signed to eir and I've noticed the 5G network works beautifully but 2.4G doesn't. On a room next to the modem, the signal is already half of max. On a room above the modem the signal is almost inexistant and with constant disconnections.

(I live on a reasonably modern estate, no thick stone walls/floors)

I've changed the 2.4G channel to 1, 6, 7, 11, etc but the issue persists.

Any ideas?

I have the same problem. Reported by many across the various Eir broadband threads.

Oh Any solution or known workaround?

Wombatman

TheRover wrote: »

Wombatman wrote: »

TheRover wrote: »

I recently signed to eir and I've noticed the 5G network works beautifully but 2.4G doesn't. On a room next to the modem, the signal is already half of max. On a room above the modem the signal is almost inexistant and with constant disconnections.

(I live on a reasonably modern estate, no thick stone walls/floors)

I've changed the 2.4G channel to 1, 6, 7, 11, etc but the issue persists.

Any ideas?

I have the same problem. Reported by many across the various Eir broadband threads.

Oh Any solution or known workaround?

Not that I know of. It is usually only with Android devices. I think Laptops and other devices have been reported as having fewer problems with the 2.4G wifi.

eir: Anna

Hi Wombatman,

Thanks for getting in touch and I'm sorry to hear this. 

I would recommend contacting our technical support team and troubleshooting the issues you are experiencing. You can contact them on 1890 260 260 or freephone 1901.

I'm afraid there can be many factors as to why the signal is not reaching other rooms as we do not guarantee indoor coverage as this would be based on the infrastructure of you home.

Thanks,
Anna

gerryk

TheRover wrote: »

I recently signed to eir and I've noticed the 5G network works beautifully but 2.4G doesn't. On a room next to the modem, the signal is already half of max. On a room above the modem the signal is almost inexistant and with constant disconnections.

(I live on a reasonably modern estate, no thick stone walls/floors)

I've changed the 2.4G channel to 1, 6, 7, 11, etc but the issue persists.

Any ideas?

If your walls/floors are concrete, this sounds like normal behaviour for 2.4GHz on the F2000. The F2000 doesn't have an external antenna, so really it is heavily limited by this.
I disable the wifi on the F2000 and have multiple access points throughout my house. I realise this is not a solution for you, but it doesn't sound like abnormal behaviour for that router.
If 5GHz works, use that.

ED E

TheRover wrote: »

I recently signed to eir and I've noticed the 5G network works beautifully but 2.4G doesn't. On a room next to the modem, the signal is already half of max. On a room above the modem the signal is almost inexistant and with constant disconnections.

(I live on a reasonably modern estate, no thick stone walls/floors)

I've changed the 2.4G channel to 1, 6, 7, 11, etc but the issue persists.

Any ideas?

You sure you havent got that backwards? 2.4Ghz penetrates walls far better than 5Ghz (or any higher freq).

If you're terraced your neighbours 2.4 can destroy yours, little to be done there. 

Pixelbastardo

Having the same issue. Around 2 weeks ago my fibre started to cut out randomly in the daytime (for wired and wireless), the router getting the red light and then back to green, on and off again and again. And since this started happening my wifi signal has gotten very weak, even in the room with the router it jumps all over the place, from strong to weak to completely dead, outside the room signal drops off a cliff. Have been a customer a long time and have never had this issue before on either my phone or laptop (desktop is wired and all good). The wifi signal is absolutely terrible for the last 2 weeks.

Idk if its a coincidence or not but Virgin have being putting down lines in my estate for roughly the same amount of time since i've noticed the issue crop up.

eir: Anna

Pixelbastardo wrote: »

Having the same issue. Around 2 weeks ago my fibre started to cut out randomly in the daytime (for wired and wireless), the router getting the red light and then back to green, on and off again and again. And since this started happening my wifi signal has gotten very weak, even in the room with the router it jumps all over the place, from strong to weak to completely dead, outside the room signal drops off a cliff. Have been a customer a long time and have never had this issue before on either my phone or laptop (desktop is wired and all good). The wifi signal is absolutely terrible for the last 2 weeks.

Idk if its a coincidence or not but Virgin have being putting down lines in my estate for roughly the same amount of time since i've noticed the issue crop up.

Hi Pixelbastardo, 

Thanks for getting in touch. I'm sorry to hear the issues you are having with your service.

The best advice I can offer is to contact our support team on 1890 260 260, they'll troubleshoot with you to identify the issue.

Thanks 

Anna