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Spam in drafts folder

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  • 26-07-2017 12:32pm
    #1
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭


    I'm having an issue with tons of spam in my draft email folder. Each one seems to have a slightly smutty picture attached


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    I'm having an issue with tons of spam in my draft email folder. Each one seems to have a slightly smutty picture attached
    Hi Tommyboy40,

    Thanks for getting in touch. I'm sorry to hear of the issues you're having with your emails. Unfortunately, we wouldn't be able to prevent spam emails going to your email address. I'd recommend deleting these emails as soon as they appear in one of your folders.

    - Adam


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    #3
    Alun
    Registered Users Posts: 21,466 ✭✭✭✭Alun


    That's probably a sign that your email account has been hacked and is being used to distribute spam. Happened to me on an old eir email account that shared a password with an account that was involved in one of the Yahoo security breaches.

    Usually they're clever enough to erase their tracks by setting the option to save sent emails in the Sent folder off, but for whatever reason some emails seem to get stuck in Drafts.

    Change your password as soon as you can and the problem will most likely go away.


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    #4
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    eir: Adam wrote: »
    Tommyboy40 wrote: »
    I'm having an issue with tons of spam in my draft email folder. Each one seems to have a slightly smutty picture attached
    Hi Tommyboy40,

    Thanks for getting in touch. I'm sorry to hear of the issues you're having with your emails. Unfortunately, we wouldn't be able to prevent spam emails going to your email address. I'd recommend deleting these emails as soon as they appear in one of your folders.

    - Adam
    Hi Adam,

    The spam isn't going to my email address, it's originating from it. My draft emails folder is constantly full of such emails


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    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    eir: Adam wrote: »
    Tommyboy40 wrote: »
    I'm having an issue with tons of spam in my draft email folder. Each one seems to have a slightly smutty picture attached
    Hi Tommyboy40,

    Thanks for getting in touch. I'm sorry to hear of the issues you're having with your emails. Unfortunately, we wouldn't be able to prevent spam emails going to your email address. I'd recommend deleting these emails as soon as they appear in one of your folders.

    - Adam
    Hi Adam,

    The spam isn't going to my email address, it's originating from it. My draft emails folder is constantly full of such emails
    I'm afraid the only advice that I can offer you here would be to change your password for security reasons. 

    I am very sorry that I can't do more for you here.

    - Adam


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    #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    eir: Adam wrote: »
    Tommyboy40 wrote: »
    I'm having an issue with tons of spam in my draft email folder. Each one seems to have a slightly smutty picture attached
    Hi Tommyboy40,

    Thanks for getting in touch. I'm sorry to hear of the issues you're having with your emails. Unfortunately, we wouldn't be able to prevent spam emails going to your email address. I'd recommend deleting these emails as soon as they appear in one of your folders.

    - Adam
    Hi Adam,

    The spam isn't going to my email address, it's originating from it. My draft emails folder is constantly full of such emails
    I'm afraid the only advice that I can offer you here would be to change your password for security reasons. 

    I am very sorry that I can't do more for you here.

    - Adam


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    #7
    Alun
    Registered Users Posts: 21,466 ✭✭✭✭Alun


    Tommyboy40 wrote: »
    eir: Adam wrote: »
    Tommyboy40 wrote: »
    I'm having an issue with tons of spam in my draft email folder. Each one seems to have a slightly smutty picture attached
    Hi Tommyboy40,

    Thanks for getting in touch. I'm sorry to hear of the issues you're having with your emails. Unfortunately, we wouldn't be able to prevent spam emails going to your email address. I'd recommend deleting these emails as soon as they appear in one of your folders.

    - Adam
    Hi Adam,

    The spam isn't going to my email address, it's originating from it. My draft emails folder is constantly full of such emails
    Then the issue is what I mentioned, your account has been hacked somehow. Change your password.


  • Options
    #8
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    Alun wrote: »
    Tommyboy40 wrote: »
    eir: Adam wrote: »
    Tommyboy40 wrote: »
    I'm having an issue with tons of spam in my draft email folder. Each one seems to have a slightly smutty picture attached
    Hi Tommyboy40,

    Thanks for getting in touch. I'm sorry to hear of the issues you're having with your emails. Unfortunately, we wouldn't be able to prevent spam emails going to your email address. I'd recommend deleting these emails as soon as they appear in one of your folders.

    - Adam
    Hi Adam,

    The spam isn't going to my email address, it's originating from it. My draft emails folder is constantly full of such emails
    Then the issue is what I mentioned, your account has been hacked somehow. Change your password.
    I've tried that and am now locked out of my account. Tried multiple times to chat via webpage but chat disconnected while waiting for tech support. Tried calling Tech support number as advised on website but I have neither an eir phone number or broadband number and there's no option to skip phone number. My account predates the security questions


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    #9
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    Alun wrote: »
    Tommyboy40 wrote: »
    eir: Adam wrote: »
    Tommyboy40 wrote: »
    I'm having an issue with tons of spam in my draft email folder. Each one seems to have a slightly smutty picture attached
    Hi Tommyboy40,

    Thanks for getting in touch. I'm sorry to hear of the issues you're having with your emails. Unfortunately, we wouldn't be able to prevent spam emails going to your email address. I'd recommend deleting these emails as soon as they appear in one of your folders.

    - Adam
    Hi Adam,

    The spam isn't going to my email address, it's originating from it. My draft emails folder is constantly full of such emails
    Then the issue is what I mentioned, your account has been hacked somehow. Change your password.
    I've tried that and am now locked out of my account. Tried multiple times to chat via webpage but chat disconnected while waiting for tech support. Tried calling Tech support number as advised on website but I have neither an eir phone number or broadband number and there's no option to skip phone number. My account predates the security questions
    If you send an email from an alternative email address to wmsupport@eir.ie a member of our online support team should be able to check on this for you. Apologies for the inconvenience.

    - Adam


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    #10
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    Any Idea how long it should take to get a reply? I was advised to email support.business@eircom.net which i did on 15/08 and wmsupport@eir.ie which I did on 16/08 and I've not had a reply. On both mails I included the name and address used to set up the email and an alternate contact email (my work one, easily verified) and my phone number


  • Options
    #11
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    Any Idea how long it should take to get a reply? I was advised to email support.business@eircom.net which i did on 15/08 and wmsupport@eir.ie which I did on 16/08 and I've not had a reply. On both mails I included the name and address used to set up the email and an alternate contact email (my work one, easily verified) and my phone number

    Sorry to hear you haven't received a response yet. I'm afraid I wouldn't have a response time for them, however, they will be back in touch with you when they look into your issue.

    - Adam


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    #12
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    eir: Adam wrote: »
    Tommyboy40 wrote: »
    Any Idea how long it should take to get a reply? I was advised to email support.business@eircom.net which i did on 15/08 and wmsupport@eir.ie which I did on 16/08 and I've not had a reply. On both mails I included the name and address used to set up the email and an alternate contact email (my work one, easily verified) and my phone number

    Sorry to hear you haven't received a response yet. I'm afraid I wouldn't have a response time for them, however, they will be back in touch with you when they look into your issue.

    - Adam
    Is there anything else I can do to get this sorted? All my bills etc are on this account


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    #13
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    eir: Adam wrote: »
    Tommyboy40 wrote: »
    Any Idea how long it should take to get a reply? I was advised to email support.business@eircom.net which i did on 15/08 and wmsupport@eir.ie which I did on 16/08 and I've not had a reply. On both mails I included the name and address used to set up the email and an alternate contact email (my work one, easily verified) and my phone number

    Sorry to hear you haven't received a response yet. I'm afraid I wouldn't have a response time for them, however, they will be back in touch with you when they look into your issue.

    - Adam
    Is there anything else I can do to get this sorted? All my bills etc are on this account
    If you don't receive a response to your email next week, we'll chase it up for you if you get back in touch with us here.

    - Adam


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    #14
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    I'm wondering how difficult can it be to get this sorted. I've provides all the necessary information and still have no access to my information. I am getting fed up with the apparent lack of action on this, If i was sending my information by post it would be faster!


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    #15
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    I'm wondering how difficult can it be to get this sorted. I've provides all the necessary information and still have no access to my information. I am getting fed up with the apparent lack of action on this, If i was sending my information by post it would be faster!
    Hi,

    I'm very sorry to hear this. Did you receive a response to your email yet?

    - Adam


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    #16
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    Hi Adam,

    I have had a reply looking for further information which I submitted on 21st August. I've had no reply since then. Frankly this level of service is unacceptable. I can't understand how it can be this difficult. I've had no access to my email for 4 weeks now and nothing seems to be done. I've had this email for over 20 years and given Eircom thousands for telephone and broadband in that time.


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    #17
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    Hi Adam,

    I have had a reply looking for further information which I submitted on 21st August. I've had no reply since then. Frankly this level of service is unacceptable. I can't understand how it can be this difficult. I've had no access to my email for 4 weeks now and nothing seems to be done. I've had this email for over 20 years and given Eircom thousands for telephone and broadband in that time.
    I am really sorry to hear that you still haven't received an update here. Can you PM me your email address please?

    - Adam


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    #18
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    PM sent


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    #19
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    PM sent
    I will respond to your PM shortly. 

    -Adam


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    #20
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    So finally this has been sorted - sort of! I can finally access my account but there are no mails for the last month, not a single one. will these reappear?
    Also it would have been nice if eir had notified users that the incoming mail server had changed so that Mac users could use the mail app. I do feel sorry for Adam, having to field these posts but having first posted here on 15 August, PM'ing me today asking whether I'd tried logging in using a web browser is a little lazy


  • Options
    #21
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    So finally this has been sorted - sort of! I can finally access my account but there are no mails for the last month, not a single one. will these reappear?
    Also it would have been nice if eir had notified users that the incoming mail server had changed so that Mac users could use the mail app. I do feel sorry for Adam, having to field these posts but having first posted here on 15 August, PM'ing me today asking whether I'd tried logging in using a web browser is a little lazy
    Glad to hear you can access your emails again. 

    In regards to your emails from last month, you would need to query this further with our online team who were assisting you with getting into your email account again. I understand that you have been waiting a long time for a response from them about your other query, however, we can't retrieve them from here. I can't guarantee that our online team will be able to retrieve these for you.

    - Adam


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    #22
    Tommyboy40
    Registered Users Posts: 629 ✭✭✭Tommyboy40


    eir: Adam wrote: »
    Tommyboy40 wrote: »
    So finally this has been sorted - sort of! I can finally access my account but there are no mails for the last month, not a single one. will these reappear?
    Also it would have been nice if eir had notified users that the incoming mail server had changed so that Mac users could use the mail app. I do feel sorry for Adam, having to field these posts but having first posted here on 15 August, PM'ing me today asking whether I'd tried logging in using a web browser is a little lazy
    Glad to hear you can access your emails again. 

    In regards to your emails from last month, you would need to query this further with our online team who were assisting you with getting into your email account again. I understand that you have been waiting a long time for a response from them about your other query, however, we can't retrieve them from here. I can't guarantee that our online team will be able to retrieve these for you.

    - Adam
    So basically you're saying that the last month doesn't exist. How can this be acceptable? Surely as a customer of over 20 years I should have had some sort of notification, possibly an email, to say my account was being closed. 


  • Options
    #23
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tommyboy40 wrote: »
    eir: Adam wrote: »
    Tommyboy40 wrote: »
    So finally this has been sorted - sort of! I can finally access my account but there are no mails for the last month, not a single one. will these reappear?
    Also it would have been nice if eir had notified users that the incoming mail server had changed so that Mac users could use the mail app. I do feel sorry for Adam, having to field these posts but having first posted here on 15 August, PM'ing me today asking whether I'd tried logging in using a web browser is a little lazy
    Glad to hear you can access your emails again. 

    In regards to your emails from last month, you would need to query this further with our online team who were assisting you with getting into your email account again. I understand that you have been waiting a long time for a response from them about your other query, however, we can't retrieve them from here. I can't guarantee that our online team will be able to retrieve these for you.

    - Adam
    So basically you're saying that the last month doesn't exist. How can this be acceptable? Surely as a customer of over 20 years I should have had some sort of notification, possibly an email, to say my account was being closed. 
    You would need to get back in touch with our web support team for more information on this. If they can't retrieve your emails from last month I sincerely apologise.

    - Adam


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