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Bank of Ireland ATM retained cash

discorose77 · 2017-07-27 19:34:26

I attempted to lodge cash to my Bank of Ireland account in ATM this evening. I inserted the cash as instructed and the machine counted it, then a message came on the screen which said "your cash has been retained, please contact a member of staff" Has this happened to anyone before and why would it happen?? I cannot…

27-07-2017 8:34pm

#1

discorose77

Registered Users Posts: 4 ✭

Join Date: September 2016

Posts: 3

I attempted to lodge cash to my Bank of Ireland account in ATM this evening. I inserted the cash as instructed and the machine counted it, then a message came on the screen which said "your cash has been retained, please contact a member of staff"

Has this happened to anyone before and why would it happen??

I cannot contact staff until 10 tomorrow morning, I have gotten through to call centre who can send an email but nothing else

Any advice appreciated

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Comments

#2 28-07-2017 11:23am

coylemj

Registered Users, Registered Users 2 Posts: 25,479 ✭✭✭✭

Join Date: October 2006

Posts: 24989

It probably means that one or more of the notes couldn't be verified or maybe one of them is a counterfeit. You'll have to contact the specific branch, there's no point phoning the call centre.

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