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Recovering expenses from BOI?

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  • 31-07-2017 4:53pm
    #1
    MaggieNF
    Registered Users Posts: 230 ✭✭


    My current account was recently scammed and money was taken from my account in Indonesia. It should be noted these transactions were not blocked despite it being during a period when my banking transactions showed I was clearly in Ireland at the time. In order to have the situation remedied, I had to make numerous calls to BOI at considerable cost to me. Can you provide details regarding how I go about having these costs refunded?


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    #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    MaggieNF wrote: »
    My current account was recently scammed and money was taken from my account in Indonesia. It should be noted these transactions were not blocked despite it being during a period when my banking transactions showed I was clearly in Ireland at the time. In order to have the situation remedied, I had to make numerous calls to BOI at considerable cost to me. Can you provide details regarding how I go about having these costs refunded?

    Hi MaggieNF,

    Thanks for getting in contact with us here.

    Very sorry to hear you have had fraud on your account. I have given a link here that has all the contact details of our complaints section as any request to have call charges reviewed would have to be raised as an official complaint.

    Thanks again for your message.
    Darren.


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    #3
    MaggieNF
    Registered Users Posts: 230 ✭✭MaggieNF


    Bank of Ireland: Darren wrote: »
    Hi MaggieNF,

    Thanks for getting in contact with us here.

    Very sorry to hear you have had fraud on your account. I have given a link here that has all the contact details of our complaints section as any request to have call charges reviewed would have to be raised as an official complaint.

    Thanks again for your message.
    Darren.

    Hi Darren,
    While dealing with trying to get it sorted I filed official complaints, two of them in fact if I'm not mistaken and nothing has happened


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    #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    MaggieNF wrote: »
    Bank of Ireland: Darren wrote: »
    Hi MaggieNF,

    Thanks for getting in contact with us here.

    Very sorry to hear you have had fraud on your account. I have given a link here that has all the contact details of our complaints section as any request to have call charges reviewed would have to be raised as an official complaint.

    Thanks again for your message.
    Darren.

    Hi Darren,
    While dealing with trying to get it sorted I filed official complaints, two of them in fact if I'm not mistaken and nothing has happened

    Hi MaggieNF,

    Thanks for getting back to us. It can take up to five working days for a response from our complaints section. If you have filed either of these complaints more then five days ago please send us a private message to let us know.

    Thanks again,
    Darren.


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    #5
    MaggieNF
    Registered Users Posts: 230 ✭✭MaggieNF


    Bank of Ireland: Darren wrote: »
    Hi MaggieNF,

    Thanks for getting back to us. It can take up to five working days for a response from our complaints section. If you have filed either of these complaints more then five days ago please send us a private message to let us know.

    Thanks again,
    Darren.

    Hi Darren, the complaints were filed mid June and no one has contacted me. It's been a lot longer than 5 days


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    #6
    Bubbaclaus
    Registered Users Posts: 4,461 ✭✭✭Bubbaclaus


    Not the banks fault you signed up to a poor phone plan 


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    #7
    MaggieNF
    Registered Users Posts: 230 ✭✭MaggieNF


    Bubbaclaus wrote: »
    Not the banks fault you signed up to a poor phone plan 


    Perhaps you should look more closely into your own phone plan...BOI have switched to 0818 numbers which most if not all phone companies don't include in their plans. Maybe do yourself a favour and do some additional research into the different 0818, 1850 numbers etc


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    #8
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi MaggieNF,

    Sorry to hear that you have not received an update on the complaints you raised. We would advise you to send a message through the Ask a Question option on the Service Desk when you are logged into 365 Online. An advisor will be able to then investigate this for you and advise you further.

    Thanks,
    Sarah


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