Delivery schedule not met

gizmo81

Had a delivery scheduled today between 10am and 4pm.

No sign. No contact. No answer.

On hold 10 mins, disconnected, on hold again now 15 mins.

Email auto-response 5 days. No chat.

What are my rights here?

Wasted day on a bank holiday weekend.

Store open till 9pm should I wait, stay on hold or give up?

davo10

It's a bank holiday for everyone, not just you. I wouldn't sweat it, put your feet up and have a brewski.

Xterminator

Hi OP

You should write a letter of complaint to the company you have purchased goods from.

you should outline any losses occured by you as a result of the failed delivery; if there were any, and any inconvenience suffered,
however the 5/8/17 was a saturday, and your inconvenience probably wasn't financial?

In your you can outline what you think would be an acceptable response, IE would you be happy with a written apology? Are you looking for financial recompense? Are you out of pocket?

I would concentrate on getting the goods delivered at a convenient time for yourself.

You asked what rights you have; you have a right to receive the goods or service paid for, or a refund. if you are demonstrably out of pocket due to failed delivery you may be able to claim that back.

Slippin Jimmy

Xterminator wrote: »

if you are demonstrably out of pocket due to failed delivery you may be able to claim that back.

Just out of curiosity, is there any legislation stating this? Or would we be working off common decency here.

Xterminator

found the uk law clearly spelt out.

https://www.seatons.co.uk/legal-services/consumer-law/compensation-for-a-failed-delivery/

irish law and uk law usually very similar.

onyl think i found on irish law was a subsection here -

https://www.ccpc.ie/consumers/shopping/buying-goods/deposits/

L1011

Xterminator wrote: »

irish law and uk law usually very similar.

Both consumer and contract law are sufficiently different to make relying on UK info dangerous.