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VOIP/Phone not working on Eir F2000 in Bridge mode

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  • 11-08-2017 11:34pm
    #1
    Shambolic
    Registered Users Posts: 5 ✭


    I have FTTH with Eir F2000 modem router. I have the F2000 in bridge mode now. I am using an Asus rt-ac68u router. Very happy with the wirelss speeds being achieved.
    But now my home phone/VOIP no longer works
    Is there any alternatives to bridge mode on eir f2000, so I can have my phone line working but also, use the wireless routing capabilities of the asus rt-ac68u ?
    What are my options?


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  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Shambolic wrote: »
    I have FTTH with Eir F2000 modem router. I have the F2000 in bridge mode now. I am using an Asus rt-ac68u router. Very happy with the wirelss speeds being achieved.
    But now my home phone/VOIP no longer works
    Is there any alternatives to bridge mode on eir f2000, so I can have my phone line working but also, use the wireless routing capabilities of the asus rt-ac68u ?
    What are my options?
    Hi there,

    Sorry to hear you're experiencing issues with your service. If you give our technical support team a ring on 1890260260 or free phone 1901, they should be able to look into this for you.

    - Adam


  • Options
    #3
    yfaykya
    Registered Users Posts: 185 ✭✭yfaykya


    Ever sort this? Can we bridge and have telephone at same time? 


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    yfaykya wrote: »
    Ever sort this? Can we bridge and have telephone at same time? 
    Hi yfaykya ,

    We do not have access to that information here.

    I would recommend following Adams previous advice and give our technical support team a call.

    Thanks

    Thomas


  • Options
    #5
    yfaykya
    Registered Users Posts: 185 ✭✭yfaykya


    eir: Thomas wrote: »
    yfaykya wrote: »
    Ever sort this? Can we bridge and have telephone at same time? 
    Hi yfaykya ,

    We do not have access to that information here.

    I would recommend following Adams previous advice and give our technical support team a call.

    Thanks

    Thomas
    I do not like that you charge customers to phone to actually get a product you sold them working. My phone line is not working since I moved from VF. Now to get it working I have to pay. Seems unfair no?


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    yfaykya wrote: »
    eir: Thomas wrote: »
    yfaykya wrote: »
    Ever sort this? Can we bridge and have telephone at same time? 
    Hi yfaykya ,

    We do not have access to that information here.

    I would recommend following Adams previous advice and give our technical support team a call.

    Thanks

    Thomas
    I do not like that you charge customers to phone to actually get a product you sold them working. My phone line is not working since I moved from VF. Now to get it working I have to pay. Seems unfair no?
    I understand your frustration here. I have responded to your PM there now.

    Thanks 

    Tracey 


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  • Options
    #7
    Poulgorm
    Registered Users Posts: 788 ✭✭✭Poulgorm


    Shambolic, if you post your problem in a thread in the "Broadband" sub forum (under the "Technology and Internet" forum), you will more than likely get a solution to your problem (if there is one).

    Some very helpful and technical contributors on there.


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