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Overcharged Again!!

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  • 15-08-2017 1:02pm
    #1
    kali291
    Registered Users Posts: 32 ✭


    I recently upgraded my bundle. The new bundle includes Eir TV. For the SECOND time running, on upgrading, the Customer Sales guy omitted international calls from the bundle. When I called yesterday and spoke to Jonathan, I was told that he could not amend the bundle because the TV was being installed tomorrow, and the bundle was not, therefore, activated. However, he did say, explicitly, that until the bundle was activated, I would remain on the old plan, which did include International calls. GUESS WHAT - today I have 'out of bundle' charges showing on MY Eir, and this time, unlike last time, I am on Direct Debit, and you will just take the money regardless.
    Why can't you get it right? Am I on the old or new bundle??
    And if I am on the new bundle (because that's where the cost arises - why can't i amend it???


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  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    kali291 wrote: »
    I recently upgraded my bundle. The new bundle includes Eir TV. For the SECOND time running, on upgrading, the Customer Sales guy omitted international calls from the bundle. When I called yesterday and spoke to Jonathan, I was told that he could not amend the bundle because the TV was being installed tomorrow, and the bundle was not, therefore, activated. However, he did say, explicitly, that until the bundle was activated, I would remain on the old plan, which did include International calls. GUESS WHAT - today I have 'out of bundle' charges showing on MY Eir, and this time, unlike last time, I am on Direct Debit, and you will just take the money regardless.
    Why can't you get it right? Am I on the old or new bundle??
    And if I am on the new bundle (because that's where the cost arises - why can't i amend it???
    Hi there,

    I'm very sorry to hear of the issues you're having with your bill. Can you PM me your account number and full name so I can check on this for you please?

    - Adam


  • Options
    #3
    kali291
    Registered Users Posts: 32 ✭kali291


    eir: Adam wrote: »
    kali291 wrote: »
    I recently upgraded my bundle. The new bundle includes Eir TV. For the SECOND time running, on upgrading, the Customer Sales guy omitted international calls from the bundle. When I called yesterday and spoke to Jonathan, I was told that he could not amend the bundle because the TV was being installed tomorrow, and the bundle was not, therefore, activated. However, he did say, explicitly, that until the bundle was activated, I would remain on the old plan, which did include International calls. GUESS WHAT - today I have 'out of bundle' charges showing on MY Eir, and this time, unlike last time, I am on Direct Debit, and you will just take the money regardless.
    Why can't you get it right? Am I on the old or new bundle??
    And if I am on the new bundle (because that's where the cost arises - why can't i amend it???
    Hi there,

    I'm very sorry to hear of the issues you're having with your bill. Can you PM me your account number and full name so I can check on this for you please?

    - Adam
    PM sent, thanks


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    kali291 wrote: »
    eir: Adam wrote: »
    kali291 wrote: »
    I recently upgraded my bundle. The new bundle includes Eir TV. For the SECOND time running, on upgrading, the Customer Sales guy omitted international calls from the bundle. When I called yesterday and spoke to Jonathan, I was told that he could not amend the bundle because the TV was being installed tomorrow, and the bundle was not, therefore, activated. However, he did say, explicitly, that until the bundle was activated, I would remain on the old plan, which did include International calls. GUESS WHAT - today I have 'out of bundle' charges showing on MY Eir, and this time, unlike last time, I am on Direct Debit, and you will just take the money regardless.
    Why can't you get it right? Am I on the old or new bundle??
    And if I am on the new bundle (because that's where the cost arises - why can't i amend it???
    Hi there,

    I'm very sorry to hear of the issues you're having with your bill. Can you PM me your account number and full name so I can check on this for you please?

    - Adam
    PM sent, thanks
    Thanks, I'll get back to your PM shortly.

    - Adam


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