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Payment taken for Nest that was never delivered

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  • 17-08-2017 8:51pm
    #1
    ThomasAlan
    Registered Users Posts: 36 ✭


    Hi,

    I recently ordered a Nest Learning Thermostat. The person responsible for the installation never turned up, even though i had taken the day off work to allow them access to the property. And now I see that I have been charged €130.

    Can you tell me when the installer will be calling around? If not, I would like a refund please.


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    #2
    Electric Ireland: Anna
    Company Representative Posts: 52 Verified rep ✭Electric Ireland: Anna


    Hi ThomasAlan,

    Thank you for getting in touch.

    For account security, can you please send us a message confirming the following details for us:

    - Your full name
    - Your account number
    - The first line of your address
    - Your contact number or date of birth
    - Confirmation you are the account holder (Yes/No)

    We can then look into your query for you.

    Thanks,
    Anna

    ________


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