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Eir Webmail problem

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  • 30-08-2017 9:47am
    #1
    greenspurs
    Registered Users Posts: 10,460 ✭✭✭✭


    Still no webmail on Eircom.net !!
    2 days now, and not one word from Eir on any forum!!
    Ridiculous!!!
    247469249_2017413731748359_7675802031635703098_n.jpg

    "Bright lights and Thunder .................... " #NoPopcorn



Comments

  • Options
    #2
    Alun
    Registered Users Posts: 21,466 ✭✭✭✭Alun


    Use webmail.eir.ie instead.


  • Options
    #3
    greenspurs
    Registered Users Posts: 10,460 ✭✭✭✭greenspurs


    Alun wrote: »
    Use webmail.eir.ie instead.
    doesnt work either .....
    247469249_2017413731748359_7675802031635703098_n.jpg

    "Bright lights and Thunder .................... " #NoPopcorn



  • Options
    #4
    hazchem
    Registered Users Posts: 341 ✭✭hazchem


    Just tried it now and its working, by the way you have to change your password some new security requirement


  • Options
    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    hazchem wrote: »
    Just tried it now and its working, by the way you have to change your password some new security requirement
    Hi Hazchem, 

    Thank you for forwarding on your feedback.


    -Adam


  • Options
    #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    hazchem wrote: »
    Just tried it now and its working, by the way you have to change your password some new security requirement
    Hi Hazchem, 

    Thank you for forwarding on your feedback.


    -Adam


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  • Options
    #7
    greenspurs
    Registered Users Posts: 10,460 ✭✭✭✭greenspurs


    Still doesnt work tho !!

    Why cant we access our accounts ?  Hacked again ??
    247469249_2017413731748359_7675802031635703098_n.jpg

    "Bright lights and Thunder .................... " #NoPopcorn



  • Options
    #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    greenspurs wrote: »
    Still doesnt work tho !!

    Why cant we access our accounts ?  Hacked again ??
    Hi Greenspurs, 

    thank you for getting in touch. 

    There is a known issue with our server and it is being investigated at the moment. 

    I do apologise for any inconvenience this may have caused. 


    -Adam


  • Options
    #9
    greenspurs
    Registered Users Posts: 10,460 ✭✭✭✭greenspurs


    Can it be fixed ?  Are our emails and passwords at risk ?
    When will it be fixed  ?
    247469249_2017413731748359_7675802031635703098_n.jpg

    "Bright lights and Thunder .................... " #NoPopcorn



  • Options
    #10
    greenspurs
    Registered Users Posts: 10,460 ✭✭✭✭greenspurs


    Still not working ........  :mad:
    247469249_2017413731748359_7675802031635703098_n.jpg

    "Bright lights and Thunder .................... " #NoPopcorn



  • Options
    #11
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    greenspurs wrote: »
    Still not working ........  :mad:
    I'm afraid we don't currently have a time frame on this and I do apologise for this. Your emails and passwords aren't at risk.

    - Adam


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  • Options
    #12
    greenspurs
    Registered Users Posts: 10,460 ✭✭✭✭greenspurs


    eir: Adam wrote: »
    greenspurs wrote: »
    Still not working ........  :mad:
    I'm afraid we don't currently have a time frame on this and I do apologise for this. Your emails and passwords aren't at risk.

    - Adam
    no time frame ??  Seriously ? 
    Great service.......
    247469249_2017413731748359_7675802031635703098_n.jpg

    "Bright lights and Thunder .................... " #NoPopcorn



  • Options
    #13
    Layinghen
    Registered Users Posts: 1,552 ✭✭✭Layinghen


    Thank goodness for Boards. I thought it was just me that was having trouble with accessing my email or that my account had been hacked and someone had changed my password.

    Can somebody from Eir please let us know on Monday what exactly is going on here please?


  • Options
    #14
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    greenspurs wrote: »
    eir: Adam wrote: »
    greenspurs wrote: »
    Still not working ........  :mad:
    I'm afraid we don't currently have a time frame on this and I do apologise for this. Your emails and passwords aren't at risk.

    - Adam
    no time frame ??  Seriously ? 
    Great service.......
    I am sorry that I don't have more information on this for you at this time.

    - Adam


  • Options
    #15
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Layinghen wrote: »
    Thank goodness for Boards. I thought it was just me that was having trouble with accessing my email or that my account had been hacked and someone had changed my password.

    Can somebody from Eir please let us know on Monday what exactly is going on here please?
    Hi Layinghen,

    Thanks for getting in touch. I am really sorry about this issue affecting your email mail account. At this time, I don't have an update on when this issue will be resolved, however it is currently being looked into. Your account hasn't been hacked there is just an issue with logging in.

    Can you try to change your password and let me know if this works please?

    - Adam


  • Options
    #16
    Layinghen
    Registered Users Posts: 1,552 ✭✭✭Layinghen


    Hi Adam,

    I have changed my password now but have to wait 40 mins for the change to take effect. So I'll be back to you later.


  • Options
    #17
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Layinghen wrote: »
    Hi Adam,

    I have changed my password now but have to wait 40 mins for the change to take effect. So I'll be back to you later.
    No problem, thanks for letting me know.

    - Adam


  • Options
    #18
    Layinghen
    Registered Users Posts: 1,552 ✭✭✭Layinghen


    Hi Adam,

    Changing the password did the trick. I now can access my email. Just one thing I tick that I want the basic version, then I am asked if I want to update security, I say no and then I am brought into the version that is not basic.

    It's just a small thing but maybe you know what is happening. Anyway thanks for your help here I am very relieved to have my email back.

    Layinghen


  • Options
    #19
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Layinghen wrote: »
    Hi Adam,

    Changing the password did the trick. I now can access my email. Just one thing I tick that I want the basic version, then I am asked if I want to update security, I say no and then I am brought into the version that is not basic.

    It's just a small thing but maybe you know what is happening. Anyway thanks for your help here I am very relieved to have my email back.

    Layinghen
    Glad to hear this worked for you :)

    If you send an email to wmsupport@eir.ie about your other query they may be able to help you with staying on the basic version.

    - Adam


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