Contract started despite the fact service wasn't installed

Doctor Jimbob

Despite asking not to have my contract started until the service was working, i managed to log on to my eir today only to find they actually started my contract on the date of failed installation.

It's been a month now of nothing but lies and excuses from eir. I'll be going back to my previous provider and I'd advise anyone else thinking about signing up to these chancers to do the same. Slow internet is better than having your internet and phone cut off.

eir: Adam

Hi Doctor Jimbob, 

Thank you for getting in touch and I am sorry that you feel this way.

Our systems would have automatically started this contract. I would recommend contacting our loyalty team in regards to your contract where they can extend the cooling off period from the date that your services were fully activated. 


Apologies for any inconvenience caused,

-Adam 

Doctor Jimbob

eir: Adam wrote: »

Hi Doctor Jimbob, 

Thank you for getting in touch and I am sorry that you feel this way.

Our systems would have automatically started this contract. I would recommend contacting our loyalty team in regards to your contract where they can extend the cooling off period from the date that your services were fully activated. 


Apologies for any inconvenience caused,

-Adam 

Adam,

I don't have the time to spend half the day on hold in order to get your organisation's mistake solved

Can you please advise the relevant department that I don't want to see any bill dated prior to when my service begins, whenever that may be. You already have my account number from prior correspondence.

eir: Adam

Doctor Jimbob wrote: »

eir: Adam wrote: »

Hi Doctor Jimbob, 

Thank you for getting in touch and I am sorry that you feel this way.

Our systems would have automatically started this contract. I would recommend contacting our loyalty team in regards to your contract where they can extend the cooling off period from the date that your services were fully activated. 


Apologies for any inconvenience caused,

-Adam 

Adam,

I don't have the time to spend half the day on hold in order to get your organisation's mistake solved

Can you please advise the relevant department that I don't want to see any bill dated prior to when my service begins, whenever that may be. You already have my account number from prior correspondence.

I completely understand, however, I'd be unable to arrange this from here. You would need to give us a ring on 1901 to have this arranged.

Apologies again,

- Adam

Doctor Jimbob

eir: Adam wrote: »

I completely understand, however, I'd be unable to arrange this from here. You would need to give us a ring on 1901 to have this arranged.

Apologies again,

- Adam

They pay no heed on there either.

What's the point in having people on here just to tell people to ring phone numbers?

eir: Adam

Doctor Jimbob wrote: »

eir: Adam wrote: »

I completely understand, however, I'd be unable to arrange this from here. You would need to give us a ring on 1901 to have this arranged.

Apologies again,

- Adam

They pay no heed on there either.

What's the point in having people on here just to tell people to ring phone numbers?

If we can assist with an issue from here we are happy to help, however, you would need to speak to our loyalty team over the phone to have this looked into.

- Adam