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Unusually high first bill

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  • 30-08-2017 10:16pm
    #1
    Whitman45
    Registered Users Posts: 34 ✭


    Hello just wondering if you could help me, just got my first bill for broadband only, it is unusually high, I think I am being charged for the modem. The rep that I signed up with said there would be no additional charges for installation, equipment or data. and the bill would always be €55. It took over four months for the installation to take place, and I had to take three days off work, first two times engineer failed to show up, without any notification. I would be most grateful if someone could look into this for me.


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    #2
    nsa0bupkd3948x
    Closed Accounts Posts: 783 ✭✭✭nsa0bupkd3948x


    How much is the bill for? Would it be for service since the install and then the next month in advance?

    http://support.eir.ie/bill/mybillexplained


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    #3
    Whitman45
    Registered Users Posts: 34 ✭Whitman45


    Omari Scrawny Bubble wrote: »
    How much is the bill for? Would it be for service since the install and then the next month in advance?

    http://support.eir.ie/bill/mybillexplained

    It's just under €100, just curious as the rep said any bill would never exceed €55, The first the last or any in between! And I think it's even cheaper now, if you sign up but I signed up over four months ago.


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    #4
    nsa0bupkd3948x
    Closed Accounts Posts: 783 ✭✭✭nsa0bupkd3948x


    What does the bill say its for. I would imagine it covers the period since installation and then the next month in advance.


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    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Whitman45 wrote: »
    Omari Scrawny Bubble wrote: »
    How much is the bill for? Would it be for service since the install and then the next month in advance?

    http://support.eir.ie/bill/mybillexplained

    It's just under €100, just curious as the rep said any bill would never exceed €55,  The first the last or any in between!  And I think it's even cheaper now, if you sign up but I signed up over four months ago.
    Hi Whitman45, 

    Thank you for getting in touch. 

    When changing services or starting a new contract you may experience part period charge. 

    This would be on your bill on page 3 under services charge. 

    Part period charges are when you service have activated before a billing date that we have to bill you for this period of time and also the billing is one month in advance.

    Thanks, 
    Adam 


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    #6
    knipex
    Registered Users Posts: 2,018 ✭✭✭knipex


    Whitman45 wrote: »
    Omari Scrawny Bubble wrote: »
    How much is the bill for? Would it be for service since the install and then the next month in advance?

    http://support.eir.ie/bill/mybillexplained

    It's just under €100, just curious as the rep said any bill would never exceed €55,  The first the last or any in between!  And I think it's even cheaper now, if you sign up but I signed up over four months ago.
    €100 sounds a bit high. I am assuming this is FTTH..

    I think mien was about €80 ish which was first month plus a partial period of a couple of weeks. . Still works out at €55 per month you just have been charged for a month and a bit in one go..

    From now on you will only be charged for one month at a time..


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