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Off to bad start with Eir
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02-09-2017 12:25pm#1Issue number 1
Signed up for the Fibre pack, was installed over two weeks ago
Not received any correspondence at all about the free jersey advertised for the package. We rang 1901 initially and were told to apply via the website. No sign of any application online at all. Chatted online to Eir representatives who say I need to call Eir on 1901.
Tried calling a few times on Friday but due to work commitments cannot stay on hold indefinitely
Tried calling 1901 today. Office is shut on Saturdays. That's pretty awful service IMO. Chatted online again and again Rep was unable to assist only to say I have to call mon-fri, which leads me onto...
Issue number 2
Last Sunday I signed up for a Sim only plan. All details entered including bank details and credit card for a one off €1 payment which gets refunded. Have not received any correspondence whatsoever. Again cannot get through midweek due to long hold times, cannot speak to someone on Saturday as it's shut. And the online chat is basically useless as they cannot assist me at all. Only to say call 1901. Eventually I pushed the Rep online further who told me to ring a different number now to speak to sales team 1800 503 303. Just rang it...it's closed Saturdays.
Say what you want about Sky, but the difference in customer service is night and day.
Someone needs to call me about this0
Comments
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Hi R.F.Issue number 1
Signed up for the Fibre pack, was installed over two weeks ago
Not received any correspondence at all about the free jersey advertised for the package. We rang 1901 initially and were told to apply via the website. No sign of any application online at all. Chatted online to Eir representatives who say I need to call Eir on 1901.
Tried calling a few times on Friday but due to work commitments cannot stay on hold indefinitely
Tried calling 1901 today. Office is shut on Saturdays. That's pretty awful service IMO. Chatted online again and again Rep was unable to assist only to say I have to call mon-fri, which leads me onto...
Issue number 2
Last Sunday I signed up for a Sim only plan. All details entered including bank details and credit card for a one off €1 payment which gets refunded. Have not received any correspondence whatsoever. Again cannot get through midweek due to long hold times, cannot speak to someone on Saturday as it's shut. And the online chat is basically useless as they cannot assist me at all. Only to say call 1901. Eventually I pushed the Rep online further who told me to ring a different number now to speak to sales team 1800 503 303. Just rang it...it's closed Saturdays.
Say what you want about Sky, but the difference in customer service is night and day.
Someone needs to call me about this
I'm very sorry to hear of the issues you've been experiencing since signing up with us. I'm afraid I'd be able to arrange a call back from here, however, if you PM me your account number and full name I can look into this for you.
- Adam0 -
done
Hi R.F.Issue number 1
Signed up for the Fibre pack, was installed over two weeks ago
Not received any correspondence at all about the free jersey advertised for the package. We rang 1901 initially and were told to apply via the website. No sign of any application online at all. Chatted online to Eir representatives who say I need to call Eir on 1901.
Tried calling a few times on Friday but due to work commitments cannot stay on hold indefinitely
Tried calling 1901 today. Office is shut on Saturdays. That's pretty awful service IMO. Chatted online again and again Rep was unable to assist only to say I have to call mon-fri, which leads me onto...
Issue number 2
Last Sunday I signed up for a Sim only plan. All details entered including bank details and credit card for a one off €1 payment which gets refunded. Have not received any correspondence whatsoever. Again cannot get through midweek due to long hold times, cannot speak to someone on Saturday as it's shut. And the online chat is basically useless as they cannot assist me at all. Only to say call 1901. Eventually I pushed the Rep online further who told me to ring a different number now to speak to sales team 1800 503 303. Just rang it...it's closed Saturdays.
Say what you want about Sky, but the difference in customer service is night and day.
Someone needs to call me about this
I'm very sorry to hear of the issues you've been experiencing since signing up with us. I'm afraid I'd be able to arrange a call back from here, however, if you PM me your account number and full name I can look into this for you.
- Adam0 -
Thanks, I'll go through my PM's shortly and I'll be back in touch with an update.
done
Hi R.F.Issue number 1
Signed up for the Fibre pack, was installed over two weeks ago
Not received any correspondence at all about the free jersey advertised for the package. We rang 1901 initially and were told to apply via the website. No sign of any application online at all. Chatted online to Eir representatives who say I need to call Eir on 1901.
Tried calling a few times on Friday but due to work commitments cannot stay on hold indefinitely
Tried calling 1901 today. Office is shut on Saturdays. That's pretty awful service IMO. Chatted online again and again Rep was unable to assist only to say I have to call mon-fri, which leads me onto...
Issue number 2
Last Sunday I signed up for a Sim only plan. All details entered including bank details and credit card for a one off €1 payment which gets refunded. Have not received any correspondence whatsoever. Again cannot get through midweek due to long hold times, cannot speak to someone on Saturday as it's shut. And the online chat is basically useless as they cannot assist me at all. Only to say call 1901. Eventually I pushed the Rep online further who told me to ring a different number now to speak to sales team 1800 503 303. Just rang it...it's closed Saturdays.
Say what you want about Sky, but the difference in customer service is night and day.
Someone needs to call me about this
I'm very sorry to hear of the issues you've been experiencing since signing up with us. I'm afraid I'd be able to arrange a call back from here, however, if you PM me your account number and full name I can look into this for you.
- Adam
- Adam0
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