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Abusive caller rings our eir land line and hangs up when it's answered

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  • 03-09-2017 11:02am
    #1
    5rtytry56
    Closed Accounts Posts: 2,828 ✭✭✭


    Hi

    We get these calls on a fortnightly basis.  What process needs to be started to trace their origin?
    This should be framed in a legal context.


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    5rtytry56 wrote: »
    Hi

    We get these calls on a fortnightly basis.  What process needs to be started to trace their origin?
    This should be framed in a legal context.
    Hi there,

    Thanks for getting in touch. I'm really sorry to hear that you're receiving abusive calls, I completely understand how distressing this must be. 

    Unfortunately, we'd have no way of tracing this call to see who is ringing you. If you give our customer care team a ring on 1901 they will be able to change your number for you to ensure that you no longer receive these calls. I understand that this may not be an ideal option for you and if you don't wish to do this, I'd recommending contacting Gardaí about it.

    Sorry I can't do more for you here.

    - Adam


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