Still waiting for contact after more than 2 weeks?

BowWow

On Tuesday 22nd. August I went into the BofI Sutton branch to open an Advantage 12 month fixed term deposit, bringing with me proof of identity, proof of address, etc.  Your website says this is how you open such an account.  The girl dealing with customers said there was no staff member available to speak with me.  She provided me with account opening forms and asked me to complete them and to call back with them.

On Friday 25th. August I again went into the BofI Sutton branch bringing with me proof of identity, proof of address and completed account opening forms.  The same girl completed the identity requirements, but said there was now no one available to input the information.  She advised that she was transferring out of the branch that evening, but that "Pamela" would deal with me on Monday 28th. by email.  Pamela would provide me with the new account number etc. and an answer to my query as to how I could lodge funds to the new account - be it by credit transfer, draft, cheque etc.

It is now Friday the 8th. September.  I have yet to hear from Pamela, or anyone else in BofI Sutton.  Perhaps this branch no longer takes in deposits?  I would like to make a complaint about this lack of service.  Your website says I can call into a branch and speak to any member of staff - I'm doubtful this suggested process will work..

Could someone call me please to discuss?  My full contact details are in the Sutton Branch...

Bank of Ireland: Jane

BowWow wrote: »

On Tuesday 22nd. August I went into the BofI Sutton branch to open an Advantage 12 month fixed term deposit, bringing with me proof of identity, proof of address, etc. Your website says this is how you open such an account. The girl dealing with customers said there was no staff member available to speak with me. She provided me with account opening forms and asked me to complete them and to call back with them.

On Friday 25th. August I again went into the BofI Sutton branch bringing with me proof of identity, proof of address and completed account opening forms. The same girl completed the identity requirements, but said there was now no one available to input the information. She advised that she was transferring out of the branch that evening, but that "Pamela" would deal with me on Monday 28th. by email. Pamela would provide me with the new account number etc. and an answer to my query as to how I could lodge funds to the new account - be it by credit transfer, draft, cheque etc.

It is now Friday the 8th. September. I have yet to hear from Pamela, or anyone else in BofI Sutton. Perhaps this branch no longer takes in deposits? I would like to make a complaint about this lack of service. Your website says I can call into a branch and speak to any member of staff - I'm doubtful this suggested process will work..

Could someone call me please to discuss? My full contact details are in the Sutton Branch...

Hi BowWow,

Welcome to Boards and thanks for your post.

We're sorry you haven't received a call back as expected. We'd always advise that you make an appointment with an advisor in your Branch so you can open an account quickly and easily.

If you would like to send me a PM by clicking on the link below my name, with your full name and contact details, I'll do my best to help with this.

If you wish to raise an official complaint, please click here for more information on the complaints process.

Please let us know if we can help with anything else.

Thanks again,
Jane.

BowWow

Bank of Ireland: Jane wrote: »

BowWow wrote: »

On Tuesday 22nd. August I went into the BofI Sutton branch to open an Advantage 12 month fixed term deposit, bringing with me proof of identity, proof of address, etc.  Your website says this is how you open such an account.  The girl dealing with customers said there was no staff member available to speak with me.  She provided me with account opening forms and asked me to complete them and to call back with them.

On Friday 25th. August I again went into the BofI Sutton branch bringing with me proof of identity, proof of address and completed account opening forms.  The same girl completed the identity requirements, but said there was now no one available to input the information.  She advised that she was transferring out of the branch that evening, but that "Pamela" would deal with me on Monday 28th. by email.  Pamela would provide me with the new account number etc. and an answer to my query as to how I could lodge funds to the new account - be it by credit transfer, draft, cheque etc.

It is now Friday the 8th. September.  I have yet to hear from Pamela, or anyone else in BofI Sutton.  Perhaps this branch no longer takes in deposits?  I would like to make a complaint about this lack of service.  Your website says I can call into a branch and speak to any member of staff - I'm doubtful this suggested process will work..

Could someone call me please to discuss?  My full contact details are in the Sutton Branch...

Hi BowWow,

Welcome to Boards and thanks for your post.

We're sorry you haven't received a call back as expected. We'd always advise that you make an appointment with an advisor in your Branch so you can open an account quickly and easily.

If you would like to send me a PM by clicking on the link below my name, with your full name and contact details, I'll do my best to help with this.

If you wish to raise an official complaint, please click here for more information on the complaints process.

Please let us know if we can help with anything else.

Thanks again,
Jane.

Hi Jane,

"Welcome to Boards" - I'm here 12 years....


"We'd always advise that you make an appointment with an advisor in your Branch" - not according to your website...Quote - New customers can call into their local branch.


"If you would like to send me a PM by clicking on the link below my name, with your full name and contact details" - PM Sent.


"If you wish to raise an official complaint, please click here for more information on the complaints process." - thank you for cutting and pasting a link that recommends calling into a branch and speaking to a member of staff.  However as on the 2 occasions that I have visited that branch to place money on deposit no one could deal with me I seriously doubt that there will be a staff member available to log a complaint....   

BowWow

Bank of Ireland: Kareana

Hi BowWow,

Please be assured we will pass your feedback on.

We have checked our private messages and have not received any from yourself.

We will send you a PM now so if you would like us to look into this further for you.

Thanks,

Kareana