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Phonewatch contract

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Comments

  • #52
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,865 ✭✭✭✭fritzelly


    https://www.boards.ie/discussion/comment/119826623#Comment_119826623

    It's not possible to auto renew a contract without your express permission no matter what it might say in the initial contract e.g. mobile contract defaults to a monthly contract after it ends

    Guide to Unfair Terms in Contracts - CCPC Business



  • #53
    Rattlehead_ie
    Registered Users, Registered Users 2 Posts: 1,884 ✭✭✭Rattlehead_ie


    @fritzelly I just got off the phone/email with CPCC and they are aware of PhoneWatches practice, but they have even said that the onus is on the consumer/customer when signing up etc. It pains me to have to pay the remainder of the contract (its only 3 months) but for the sake of just getting away from PhoneWatch Im happy.

    Im even happier to be rid of them after the call I had with PhoneWatch Customer Service, just not getting I want to cancel and pushing their product, highly aggresive sales/cs and I do not want to deal with them again.



  • #54
    kevgaa
    Registered Users, Registered Users 2 Posts: 321 ✭✭kevgaa


    Hi Folks,

    Im currently looking to move house and cancel my Eircom phonewatch contract. Had a very angry call with an advisor saying I’m tied into a contract till December.

    Told them I don’t have a contract with them which she argued with. So what approach do people advise I should take?


    Ask for all correspondence as the email address they have is an old eircom address that hasn’t existed in years.

    she argued it was up to me to inform them of my new email. Also I have a note from sales agent when the alarm agreed which is surely mid-selling


    D7832A9A-6BC8-4541-8680-0B2454A55D25.jpeg




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