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My account got switched from a student account to current

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  • 09-09-2017 6:19pm
    #1
    SweetCaliber
    Registered Users Posts: 2,467 ✭✭✭


    Hi there,

    I am a full time student (3rd level) of Waterford Institute of Technology.

    I am now in year 2 of my course and have a student account with yourselves.

    However, today upon checking my account I noticed it has switched from a student account to a current account.

    Can you please help?

    Thank you.


Comments

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    #2
    callaway92
    Registered Users Posts: 14,677 ✭✭✭✭callaway92


    SweetCaliber wrote: »
    Hi there,

    I am a full time student (3rd level) of Waterford Institute of Technology.

    I am now in year 2 of my course and have a student account with yourselves.

    However, today upon checking my account I noticed it has switched from a student account to a current account.

    Can you please help?

    Thank you.

    How long have you had the student account for?


  • Options
    #3
    SweetCaliber
    Registered Users Posts: 2,467 ✭✭✭SweetCaliber


    callaway92 wrote: »
    SweetCaliber wrote: »
    Hi there,

    I am a full time student (3rd level) of Waterford Institute of Technology.

    I am now in year 2 of my course and have a student account with yourselves.

    However, today upon checking my account I noticed it has switched from a student account to a current account.

    Can you please help?

    Thank you.

    How long have you had the student account for?
    2 Years, I'd understand if I had it for 4 years but I've only had it for 2.


  • Options
    #4
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi SweetCaliber,

    Thanks for contacting us here on Boards.

    We are sorry to hear this. :( 

    Have you spoke to one of our advisor to see has the account changed?

    Can you please tell me what you mean by changed as in what makes you think its changed to a current account?

    Please let me know and we will try our best to help.

    Thanks,

    Kareana


  • Options
    #5
    SweetCaliber
    Registered Users Posts: 2,467 ✭✭✭SweetCaliber


    Bank of Ireland: Kareana wrote: »
    Hi SweetCaliber,

    Thanks for contacting us here on Boards.

    We are sorry to hear this. :( 

    Have you spoke to one of our advisor to see has the account changed?

    Can you please tell me what you mean by changed as in what makes you think its changed to a current account?

    Please let me know and we will try our best to help.

    Thanks,

    Kareana
    Hiya, sorry for late reply, I had notifications turned off.

    I have not yet spoken to an advisor nor should I have to.

    When I log into my account no transactions show up any more (which I need to see) and they type says current. Under apply it gives me the option to apply for a third level account.

    Can you please fix this asap.

    Thank you!


  • Options
    #6
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi SweetCaliber,

    Thanks for the reply. 

    We are sorry to hear this.

    You would need speak to one of our advisor on 0818 365 365 as they will be able to check the type of account and if it has changed they will be able to raise this for investigation for you.

    If you prefer not to call please raise your question through the online service desk when logged into 365 online. 

    Please let us know if there is anything else we can help you with. 

    Please be assured we will pass your feedback on.

    Thanks,

    Kareana


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