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Child Item

Xbox one issue

Gatling

My wife bought an Xbox one from Smyth's online just over a year ago, but in the last fortnight the system blew up with a bang literally contacted Smyth's to see if they could help and they point blank refused and stated its only covered by a 12month warranty ,and asked me to contact Microsoft who said the same thing its out of warranty which is only 12 Months and to contact Smyth's instead ,

Does she have any comeback here from either Smyth's or Microsoft for a repair or replacement

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L1011

James Bond Junior wrote: »

I had a panasonic sound system that went kaput after 20 months. There is an EU directive on electrical goods that basically gives you a 2 year warranty. I fought panasonic and won and got a full refund.

http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

That directive does not apply in Ireland. It is irrelevant.

We have separate consumer laws here that are vastly superior; in the OPs case with a retailer refusing to engage they need to resort to the courts.

James Bond Junior

L1011 wrote: »

That directive does not apply in Ireland. It is irrelevant.

We have separate consumer laws here that are vastly superior; in the OPs case with a retailer refusing to engage they need to resort to the courts.

How so if we are in the EU? Not arguing with you, just curious.

Quoting that directive was what got me my refund. A colleague had an ipad and iphone replaced using that very directive. Worth a try.

L1011

James Bond Junior wrote: »

How so if we are in the EU? Not arguing with you, just curious.

Because Irish law was deemed superior. And it is.

James Bond Junior wrote: »

Quoting that directive was what got me my refund. A colleague had an ipad and iphone replaced using that very directive. Worth a try.

You are reliant on staff not having a clue. Which is quite common, but not guaranteed.

In Ireland, the Sale of Goods and Supply of Services Act is what is important. Nothing else. The EU directive does not exist here.

Irish law allows up to 6 years in case of a manufacturing defect - a 24 month cutoff as in EU law is clearly inferior to that.

grinder23

James Bond Junior wrote: »

How so if we are in the EU? Not arguing with you, just curious.

Quoting that directive was what got me my refund. A colleague had an ipad and iphone replaced using that very directive. Worth a try.

I think it's just that Irish consumer law would actually give you longer than the 2 years in theory if I remember correctly it could be up to six years. So the EU law would apply to Ireland but our own consumer laws give us even linger protection especially on higher value items that we would expect to last longer.