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I am a meteor mobile boadband customer and cannot log in to mymeteor account?

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  • 10-09-2017 8:52pm
    #1
    Garfin
    Registered Users Posts: 149 ✭✭


    I cannot login even though I had an email notification that the login would transfer over as is?


Comments

  • Options
    #2
    tv3tg4
    Registered Users Posts: 527 ✭✭✭tv3tg4


    I cannot login either  with eir


  • Options
    #3
    airuser
    Registered Users Posts: 1,433 ✭✭✭airuser


    Meteor app will no longer work. I downloaded my eir app and used my log in detail from Meteor. It worked.


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Garfin wrote: »
    I cannot login even though I had an email notification that the login would transfer over as is?
    Hi all, 

    Thanks for getting in touch. 

    The myMeteor app will no longer work as the rebrand has gone through. You will need to download the myeir app and this should work for you using your Meteor details. 

    Thanks 

    Adam 


  • Options
    #5
    Garfin
    Registered Users Posts: 149 ✭✭Garfin


    eir: Adam wrote: »
    Garfin wrote: »
    I cannot login even though I had an email notification that the login would transfer over as is?
    Hi all, 

    Thanks for getting in touch. 

    The myMeteor app will no longer work as the rebrand has gone through. You will need to download the myeir app and this should work for you using your Meteor details. 

    Thanks 

    Adam 
    I am logging in on a computer not a phone its is a mobile broadband device?
    I have tried resetting my password by email link and that's not going through either!


  • Options
    #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Ok no problem.

    Can you confirm if are you using this link - https://my.eir.ie/register

    Thanks

    Adam 


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  • Options
    #7
    Garfin
    Registered Users Posts: 149 ✭✭Garfin


    eir: Adam wrote: »
    Ok no problem.

    Can you confirm if are you using this link - https://my.eir.ie/register

    Thanks

    Adam 
    Can you email me my broadband reference number please, I have always accessed my account through the website so don't have a record of it, Thanks gearfin@yahoo.com


  • Options
    #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Garfin wrote: »
    eir: Adam wrote: »
    Ok no problem.

    Can you confirm if are you using this link - https://my.eir.ie/register

    Thanks

    Adam 
    Can you email me my broadband reference number please, I have always accessed my account through the website so don't have a record of it, Thanks gearfin@yahoo.com
    If it's a mobile broadband account you wouldn't have a broadband reference number, you would need the mobile number associated with your account in order to register/log in to this site.

    - Adam


  • Options
    #9
    Garfin
    Registered Users Posts: 149 ✭✭Garfin


    eir: Adam wrote: »
    Garfin wrote: »
    eir: Adam wrote: »
    Ok no problem.

    Can you confirm if are you using this link - https://my.eir.ie/register

    Thanks

    Adam 
    Can you email me my broadband reference number please, I have always accessed my account through the website so don't have a record of it, Thanks gearfin@yahoo.com
    If it's a mobile broadband account you wouldn't have a broadband reference number, you would need the mobile number associated with your account in order to register/log in to this site.

    - Adam
    Where can I find that number, I don't have any paperwork?


  • Options
    #10
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Garfin wrote: »
    eir: Adam wrote: »
    Garfin wrote: »
    eir: Adam wrote: »
    Ok no problem.

    Can you confirm if are you using this link - https://my.eir.ie/register

    Thanks

    Adam 
    Can you email me my broadband reference number please, I have always accessed my account through the website so don't have a record of it, Thanks gearfin@yahoo.com
    If it's a mobile broadband account you wouldn't have a broadband reference number, you would need the mobile number associated with your account in order to register/log in to this site.

    - Adam
    Where can I find that number, I don't have any paperwork?
    Do you know your account number? If so, can you send it to me, along with your full name in a PM please? 

    - Adam


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