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Fibre Available

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  • 11-09-2017 11:33pm
    #1
    Technophobe
    Registered Users Posts: 1,060 ✭✭✭


    Hi

    I have used the website to check for fibre broadband availability and it says the eir fibre had reached the area but is not available for your address yet.. But my next door neighbours in 2 different houses got it installed today in one and the other is being done tomorrow..
    So the reality is that it is available but because one is a new customer and the other is moving from Sky they are being prioritised over me as an existing customer!!

    I dont understand why when he is literally installing it next door he cannot look after an existing customer??


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    #2
    Technophobe
    Registered Users Posts: 1,060 ✭✭✭Technophobe


    Technophobe wrote: »
    Hi

    I have used the website to check for fibre broadband availability and it says the eir fibre had reached the area but is not available for your address yet..  But my next door neighbours in 2 different houses got it installed today in one and the other is being done tomorrow..
    So the reality is that it is available but because one is a new customer and the other is moving from Sky they are being prioritised over me as an existing customer!!

    I dont understand why when he is literally installing it next door he cannot look after an existing customer??
    Any chance of a response on this?


  • Options
    #3
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Technophobe wrote: »
    Technophobe wrote: »
    Hi

    I have used the website to check for fibre broadband availability and it says the eir fibre had reached the area but is not available for your address yet..  But my next door neighbours in 2 different houses got it installed today in one and the other is being done tomorrow..
    So the reality is that it is available but because one is a new customer and the other is moving from Sky they are being prioritised over me as an existing customer!!

    I dont understand why when he is literally installing it next door he cannot look after an existing customer??
    Any chance of a response on this?
    Hi Technophobe, 

    The eFibre service is subject to availability and individual to each house so not all customer will be able to avail of the service. 

    Feel free to PM me your details and I'll clarify this for you. 

    Thanks 

    Adam 


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