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topped up - additional charges

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  • 15-09-2017 6:28pm
    #1
    rraido
    Registered Users Posts: 46 ✭


    I topped up by €5 today via the eir app on my phone to send a text outside my package. i was charged the €5 but 2 additional charges of €2 were charged to my card. Can a rep take a look into this please? thanks.


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    rraido wrote: »
    I topped up by €5 today via the eir app on my phone to send a text outside my package. i was charged the €5 but 2 additional charges of €2 were charged to my card. Can a rep take a look into this please? thanks.
    Hi rraido, 

    Thanks for getting in touch with us today. 

    I'm sorry to hear this, feel free to PM me your mobile and PIN details and I'll check this for you. 

    Thanks 

    Adam 


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