Anybody have a clue what they're doing?? EIR MOBILE

listenshh

I pre-ordered a Note 8 from yourselves moving from Virgin. Unfortunately with Eir, a port is beyond the limit of your abilities and nobody knows what they are actually doing. Everything from ordering, to information on delivery to porting has been a nightmare.

I have been passed to so many different departments i lost count, why is a port so difficult for Eir to do. Why have Eir mobile got an "old system" and "a new system" that nobody can access. Why am I being passed to online chat, to 1901 to 1905 to sales, Like I actually spent over 40 minutes on hold to be told that only the sales team can resolve my issue and I pleaded for him not to transfer me and he assured me they could solve it and what did I get? an automated message, closed...

I have spent a significant amount of my weekend doing this, this is not difficult, stop making it so difficult.

FIX IT!

Account number is [snipped]

Thanks

listenshh

listenshh wrote: »

I pre-ordered a Note 8 from yourselves moving from Virgin. Unfortunately with Eir, a port is beyond the limit of your abilities and nobody knows what they are actually doing. Everything from ordering, to information on delivery to porting has been a nightmare.

I have been passed to so many different departments i lost count, why is a port so difficult for Eir to do. Why have Eir mobile got an "old system" and "a new system" that nobody can access. Why am I being passed to online chat, to 1901 to 1905 to sales, Like I actually spent over 40 minutes on hold to be told that only the sales team can resolve my issue and I pleaded for him not to transfer me and he assured me they could solve it and what did I get? an automated message, closed...

I have spent a significant amount of my weekend doing this, this is not difficult, stop making it so difficult.

FIX IT!

Account number is [snipped]

Thanks

So as an update, neither customer care 1901, customer care 1905, online chat or the Eir sales team can help...

I'm beyond pissed off at your ineptitude.

Reply please

eir: Adam

listenshh wrote: »

listenshh wrote: »

I pre-ordered a Note 8 from yourselves moving from Virgin. Unfortunately with Eir, a port is beyond the limit of your abilities and nobody knows what they are actually doing. Everything from ordering, to information on delivery to porting has been a nightmare.

I have been passed to so many different departments i lost count, why is a port so difficult for Eir to do. Why have Eir mobile got an "old system" and "a new system" that nobody can access. Why am I being passed to online chat, to 1901 to 1905 to sales, Like I actually spent over 40 minutes on hold to be told that only the sales team can resolve my issue and I pleaded for him not to transfer me and he assured me they could solve it and what did I get? an automated message, closed...

I have spent a significant amount of my weekend doing this, this is not difficult, stop making it so difficult.

FIX IT!

Account number is [snipped]

Thanks

So as an update, neither customer care 1901, customer care 1905, online chat or the Eir sales team can help...

I'm beyond pissed off at your ineptitude.

Reply please

Hi listenshh,

I'm very sorry to hear of the problems you're experiencing with your mobile order. If you PM me your account number, full name and PIN I'll take a look into this for you.

- Adam

listenshh

eir: Adam wrote: »

Hi listenshh,

I'm very sorry to hear of the problems you're experiencing with your mobile order. If you PM me your account number, full name and PIN I'll take a look into this for you.

- Adam

Pm sent

eir: Adam

listenshh wrote: »

eir: Adam wrote: »

Hi listenshh,

I'm very sorry to hear of the problems you're experiencing with your mobile order. If you PM me your account number, full name and PIN I'll take a look into this for you.

- Adam

Pm sent

Thanks, I'll go through my PM's today and I'll be back in touch with an update for you.

- Adam