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SetantaGo not working...

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  • 17-09-2017 9:06pm
    #1
    Ludo
    Registered Users Posts: 5,015 ✭✭✭


    Customer here thru Sky who regularly uses the SetantaGo website. it has stopped working for me over the weekend with this message:

    Sorry this video is not available to non-paying customers. If you would like to watch this video please sign-up by clicking here. 

    I am signed in but no video works. I got a friend of mine to log in on same opc to verify it works and his login details worked no bother. issue just seems to be with my account. Who do I get in touch to get this sorted please. BT sport channels all still work on my sky box also.


    Thanks,


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Ludo wrote: »
    Customer here thru Sky who regularly uses the SetantaGo website. it has stopped working for me over the weekend with this message:

    Sorry this video is not available to non-paying customers. If you would like to watch this video please sign-up by clicking here. 

    I am signed in but no video works. I got a friend of mine to log in on same opc to verify it works and his login details worked no bother. issue just seems to be with my account. Who do I get in touch to get this sorted please. BT sport channels all still work on my sky box also.


    Thanks,
    Hi Ludo,

    Sorry to hear of the issues you're having with your eir Sport account. If you give our eir Sport team a ring on 0818203040 they'll be able to look into this for you.

    - Adam


  • Options
    #3
    Ludo
    Registered Users Posts: 5,015 ✭✭✭Ludo


    eir: Adam wrote: »
    Ludo wrote: »
    Customer here thru Sky who regularly uses the SetantaGo website. it has stopped working for me over the weekend with this message:

    Sorry this video is not available to non-paying customers. If you would like to watch this video please sign-up by clicking here. 

    I am signed in but no video works. I got a friend of mine to log in on same opc to verify it works and his login details worked no bother. issue just seems to be with my account. Who do I get in touch to get this sorted please. BT sport channels all still work on my sky box also.


    Thanks,
    Hi Ludo,

    Sorry to hear of the issues you're having with your eir Sport account. If you give our eir Sport team a ring on 0818203040 they'll be able to look into this for you.

    - Adam
    That number you gave me left he on hold for 9 minutes and when I got thru to someone, I was told that they don't deal with this kind of query but to open a ticket on the setantaGo website. Wonder how much that phone call cost me for nothing :-(


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Ludo wrote: »
    eir: Adam wrote: »
    Ludo wrote: »
    Customer here thru Sky who regularly uses the SetantaGo website. it has stopped working for me over the weekend with this message:

    Sorry this video is not available to non-paying customers. If you would like to watch this video please sign-up by clicking here. 

    I am signed in but no video works. I got a friend of mine to log in on same opc to verify it works and his login details worked no bother. issue just seems to be with my account. Who do I get in touch to get this sorted please. BT sport channels all still work on my sky box also.


    Thanks,
    Hi Ludo,

    Sorry to hear of the issues you're having with your eir Sport account. If you give our eir Sport team a ring on 0818203040 they'll be able to look into this for you.

    - Adam
    That number you gave me left he on hold for 9 minutes and when I got thru to someone, I was told that they don't deal with this kind of query but to open a ticket on the setantaGo website. Wonder how much that phone call cost me for nothing :-(
    I am very sorry about that, Ludo. 

    You would need to follow the instructions that our eir Sport department gave you in order to have this looked into. Apologies for the inconvenience.

    - Adam


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