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What rights do I have for wrong glasses?

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    #32
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    ali_d wrote: »
    I didn't realise I could name specsavers here.
    I only found out as the thread developed what the specsavers terms are and the different coatings/services they have on lenses.
    I'm sorry I hadn't communicated so that more could understand, I only had short windows to reply (I've a teething 7 month baby commanding attention) so I didn't read over what I was saying.

    Ah fair enough, babies make it hard to do anything!!
    Hope you get it sorted now and you have the info to quote to them.


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    #33
    Miike
    Registered Users Posts: 2,021 ✭✭✭Miike


    Any update?


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    #34
    ali_d
    Registered Users Posts: 75 ✭✭ali_d


    The store manager rang me yesterday evening and he was full of apologies. They will change the lenses for 60e which is exactly what I wanted to happen!
    Dropping the glasses to him directly today. Delighted now :)


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    #35
    Donal55
    Closed Accounts Posts: 2,023 ✭✭✭Donal55


    CeilingFly wrote: »
    That anti glare coating is a huge money earner for them - its like the insurance lark in furniture and electrical stores.

    They will hard sell it and claim all sorts about driving - almost all rear view mirrors in cars are anti glare.


    Always say no to anti glare unless its free.

    As for op - maximum extra should be €105 for both pairs as you've already paid the €45 anti glare fee.

    Are anti-glare and transitions the same thing?


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    #36
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    Donal55 wrote: »
    Are anti-glare and transitions the same thing?

    No, anti glare is just an over priced coating on the lens. Transitions, whilst a coating too, will make glasses go darker in sunlight. - I'd much prefer one pair standard and one pair sunglasses rather than transitions


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    #37
    .......
    Closed Accounts Posts: 9,057 ✭✭✭.......


    This post has been deleted.


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    #38
    Miike
    Registered Users Posts: 2,021 ✭✭✭Miike


    CeilingFly wrote: »
    That anti glare coating is a huge money earner for them - its like the insurance lark in furniture and electrical stores.

    They will hard sell it and claim all sorts about driving - almost all rear view mirrors in cars are anti glare.


    Always say no to anti glare unless its free.

    As for op - maximum extra should be €105 for both pairs as you've already paid the €45 anti glare fee.

    Look up some of the consumer comparison videos of anti glare vs standard. There is a stark difference, especially if you suffer with eye strain frequently I'd get it. Im no expert but I just did a lot of research online before I ordered my glasses. The one thing I will say is it leaves a hydrophobic layer on the lense which is REALLY helpful in our weather but it can be a pain in the rear end to clean


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    #39
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,931 Mod ✭✭✭✭whiterebel


    Miike wrote: »
    Look up some of the consumer comparison videos of anti glare vs standard. There is a stark difference, especially if you suffer with eye strain frequently I'd get it. Im no expert but I just did a lot of research online before I ordered my glasses. The one thing I will say is it leaves a hydrophobic layer on the lense which is REALLY helpful in our weather but it can be a pain in the rear end to clean

    There must be an easier way to clean them....:D


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    #40
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    Miike wrote: »
    Look up some of the consumer comparison videos of anti glare vs standard. There is a stark difference, especially if you suffer with eye strain frequently I'd get it. Im no expert but I just did a lot of research online before I ordered my glasses. The one thing I will say is it leaves a hydrophobic layer on the lense which is REALLY helpful in our weather but it can be a pain in the rear end to clean

    If you need them for a reason, then fine, but they do a hard sell on it because its a massive profit earner - just like the insurance policies in electrical and furniture stores.

    Good to see op got sorted - all specsavers are franchise stores, so contacting head office / FB can be very good especially when done properly and where there was an obvious error by the store.


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