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for the bill

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  • 19-09-2017 7:27pm
    #1
    hexi22800
    Registered Users Posts: 1 ✭


    we dont know why when we top up and it always take 25% away. 


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  • Options
    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi hexi22800,

    Thank you for getting in touch.

    Did you put the account into your name when you moved in?

    If there is 25% being deducted from every top-up, this means there is likely a balance owing from when the meter was installed. This will continue to be deducted at 25% until cleared.

    If you were not registered at the property when the meter was installed, the balance on the meter can be reset. If you didn't already do so, we recommend calling our colleagues on 1850 305 090 to arrange to put your name on the account.

    Please let us know if you have any other questions.

    Thanks,
    Aoife


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