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Not receiving MTAN

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  • 20-09-2017 10:22pm
    #1
    corner back 2
    Registered Users Posts: 525 ✭✭✭


    Hi I have registered my credit card for your card care feature but I am not receiving a mobile security code when I make a request


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    #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    corner back 2 wrote: »
    Hi I have registered my credit card for your card care feature but I am not receiving a mobile security code when I make a request

    Hi corner back 2,

    Thanks for getting in touch with us here through Boards.

    Can I ask if you received any message from us? Even one saying that the code could not be sent to your phone?

    Thanks again,
    Darren.


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    #3
    corner back 2
    Registered Users Posts: 525 ✭✭✭corner back 2


    Bank of Ireland: Darren wrote: »
    Hi corner back 2,

    Thanks for getting in touch with us here through Boards.

    Can I ask if you received any message from us? Even one saying that the code could not be sent to your phone?

    Thanks again,
    Darren.
    Hi Darren
    I received no message at all. I tried a few times but got nothing by txt or email


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    #4
    corner back 2
    Registered Users Posts: 525 ✭✭✭corner back 2


    Tried again to today and still not receiving texts. Any chance of some help with this issue please


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    #5
    corner back 2
    Registered Users Posts: 525 ✭✭✭corner back 2


    Currently on hold with credit card services telling me to use card care on line very frustrating. Can someone here help please? #customerservice


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    #6
    corner back 2
    Registered Users Posts: 525 ✭✭✭corner back 2


    Finally got sorted on the phone followed by receiving loads of codes one after the other! Very disappointed with the response on here.


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    #7
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    corner back 2 wrote: »
    Finally got sorted on the phone followed by receiving loads of codes one after the other! Very disappointed with the response on here.

    Hi corner back 2,

    Thanks for getting back to us here and very sorry in delay in the response.
    Please let us know if there is anything that we can help you with.

    Thanks again,
    Darren.


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