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Online support service on an enquiry about 14% bill increase

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  • 22-09-2017 5:32pm
    #1
    ElusiveHaggis
    Registered Users Posts: 94 ✭✭


    Online support just re-direct you loyalty support on the phone, fair enough its free, but 10+ mins waiting time. They won't tell you why and just for you to be re-directed to new contracts. I'm just on broadband.

    Heeeeey Vodafone with your 45e a month contract...it's looking more appealing.


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    ElusiveHaggis wrote: »
    Online support just re-direct you loyalty support on the phone, fair enough its free, but 10+ mins waiting time.  They won't tell you why and just for you to be re-directed to new contracts.  I'm just on broadband.

    Heeeeey Vodafone with your 45e a month contract...it's looking more appealing.
    Hi ElusiveHaggis, 

    Thanks for getting in touch. 

    I'm sorry to hear of the long delays in getting through to our loyalty team, I'm afraid they can be very busy at times. 
    The loyalty team will be able to explore all options with to you and see what the best package is for you. If any discounts can be applied they will be able to do so. 

    Apologies for all inconvenience caused. 

    Thanks

    Adam 


  • Options
    #3
    ElusiveHaggis
    Registered Users Posts: 94 ✭✭ElusiveHaggis


    eir: Adam wrote: »
    ElusiveHaggis wrote: »
    Online support just re-direct you loyalty support on the phone, fair enough its free, but 10+ mins waiting time.  They won't tell you why and just for you to be re-directed to new contracts.  I'm just on broadband.

    Heeeeey Vodafone with your 45e a month contract...it's looking more appealing.
    Hi ElusiveHaggis, 

    Thanks for getting in touch. 

    I'm sorry to hear of the long delays in getting through to our loyalty team, I'm afraid they can be very busy at times. 
    The loyalty team will be able to explore all options with to you and see what the best package is for you. If any discounts can be applied they will be able to do so. 

    Apologies for all inconvenience caused. 

    Thanks

    Adam 
    Hi Adam,

    It's simple, I was paying 47 a month - for just broadband.  Why is it so difficult for Eir to reply on why there's a 7e increase per month (54).  You (no you Adam, just Eir) constantly avoided the question I asked on WHY?  And constantly the person said sign up for a new contract but NEVER said how much they'd cost, regardless on how many times I asked them.  I have to say...the way you're company is going you are losing a lot of customers.

    It's simple...why do you make it complicated?

    EH


  • Options
    #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    ElusiveHaggis wrote: »
    eir: Adam wrote: »
    ElusiveHaggis wrote: »
    Online support just re-direct you loyalty support on the phone, fair enough its free, but 10+ mins waiting time.  They won't tell you why and just for you to be re-directed to new contracts.  I'm just on broadband.

    Heeeeey Vodafone with your 45e a month contract...it's looking more appealing.
    Hi ElusiveHaggis, 

    Thanks for getting in touch. 

    I'm sorry to hear of the long delays in getting through to our loyalty team, I'm afraid they can be very busy at times. 
    The loyalty team will be able to explore all options with to you and see what the best package is for you. If any discounts can be applied they will be able to do so. 

    Apologies for all inconvenience caused. 

    Thanks

    Adam 
    Hi Adam,

    It's simple, I was paying 47 a month - for just broadband.  Why is it so difficult for Eir to reply on why there's a 7e increase per month (54).  You (no you Adam, just Eir) constantly avoided the question I asked on WHY?  And constantly the person said sign up for a new contract but NEVER said how much they'd cost, regardless on how many times I asked them.  I have to say...the way you're company is going you are losing a lot of customers.

    It's simple...why do you make it complicated?

    EH
    Hi there ElusiveHaggis

    Completely understand where you're coming from.  I will definitely pass all your feedback onto the relevant team now.  In the meantime, if you didn't get through as of yet, you can also try 1800303458 which is our Retention Team.

    -Kyle


  • Options
    #5
    ElusiveHaggis
    Registered Users Posts: 94 ✭✭ElusiveHaggis


    ElusiveHaggis wrote: »
    eir: Kyle wrote: »
    ElusiveHaggis wrote: »
    eir: Adam wrote: »
    ElusiveHaggis wrote: »
    Online support just re-direct you loyalty support on the phone, fair enough its free, but 10+ mins waiting time.  They won't tell you why and just for you to be re-directed to new contracts.  I'm just on broadband.

    Heeeeey Vodafone with your 45e a month contract...it's looking more appealing.
    Hi ElusiveHaggis, 

    Thanks for getting in touch. 

    I'm sorry to hear of the long delays in getting through to our loyalty team, I'm afraid they can be very busy at times. 
    The loyalty team will be able to explore all options with to you and see what the best package is for you. If any discounts can be applied they will be able to do so. 

    Apologies for all inconvenience caused. 

    Thanks

    Adam 
    Hi Adam,

    It's simple, I was paying 47 a month - for just broadband.  Why is it so difficult for Eir to reply on why there's a 7e increase per month (54).  You (no you Adam, just Eir) constantly avoided the question I asked on WHY?  And constantly the person said sign up for a new contract but NEVER said how much they'd cost, regardless on how many times I asked them.  I have to say...the way you're company is going you are losing a lot of customers.

    It's simple...why do you make it complicated?

    EH
    Hi there ElusiveHaggis

    Completely understand where you're coming from.  I will definitely pass all your feedback onto the relevant team now.  In the meantime, if you didn't get through as of yet, you can also try 1800303458 which is our Retention Team.

    -Kyle
    Hah hah hah yes, like I'm calling ur customer support again.  Oh wait, when I call I get redirected 3 times to different departments - no I don't think so.  Never again!  You're just all robots, forced to follow whatever the Eir Boss says.
    I want to use very harsh language, Eir has never given me a good reason - always avoiding the question.  And no doubt they'll avoid the question now - why a 14% increase in a simple broadband deal?  YOU NEVER GIVE ME AN ANSWER YOU AVOID IT!  Just say WHY!


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