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Switched from Sky - Phone Query

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  • 22-09-2017 7:33pm
    #1
    Silver Serpent
    Registered Users Posts: 124 ✭✭


    Hi,

    I've just signed up to a Fibre Broadband and Phone package with you, having switched from Sky, and the broadband was installed and activated yesterday.

    When I went to view my Sky account today, I see the broadband has been cancelled, but Sky Talk remains @ €30 a month, which is telling me the phone side of things isn't sorted yet?

    What is the procedure regarding the entire switch to a Broadband and Phone package?

    I don't want to see a €30 charge on any forthcoming Sky Bills.

    Also, I'm unable to register for My Eir, which after calling you yesterday was told I should be able to do so within 24 hours.

    I'm still getting the following message:

    Unfortunately we couldn't verify your details. Please try again.


Comments

  • Options
    #2
    Avada
    Closed Accounts Posts: 3,411 ✭✭✭Avada


    As far as I remember, phoneline switch takes a few days after broadband as the system can only handle one order at a time (broadband switch completes, then phoneline switch order).


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    #3
    fernrock
    Closed Accounts Posts: 415 ✭✭fernrock


    You have to apply to have your phone ported if not before the switch, certainly within a certain number of days after.


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    #4
    Silver Serpent
    Registered Users Posts: 124 ✭✭Silver Serpent


    fernrock wrote: »
    You have to apply to have your phone ported if not before the switch, certainly within a certain number of days after.
    Eir are supposed to be handling the entire switch. I was told nothing at all about this.

    When I switched from Digiweb to Sky, everything was seamless.

    This is landline I'm on about by the way, not mobile.


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    #5
    fernrock
    Closed Accounts Posts: 415 ✭✭fernrock


    Just from my own experience, I switched recently from Sky to Virgin , my BB came over once I advised sky but, I had to apply to virgin to port over my phone from Sky.


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    #6
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    fernrock wrote: »
    Just from my own experience, I switched recently from Sky to Virgin , my BB came over once I advised sky but, I had to apply to virgin to port over my phone from Sky.
    That's because Virgin use a different system to Sky. Once you supply you uan to eir the transfer should go through for both Broadband and phone once you aren't picking a phone only option.


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    #7
    Avada
    Closed Accounts Posts: 3,411 ✭✭✭Avada


    fernrock wrote: »
    Just from my own experience, I switched recently from Sky to Virgin , my BB came over once I advised sky but, I had to apply to virgin to port over my phone from Sky.

    Virgin is a different situation, Eir do the switch themselves.


  • Options
    #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Silver Serpent wrote: »
    Hi,

    I've just signed up to a Fibre Broadband and Phone package with you, having switched from Sky, and the broadband was installed and activated yesterday.

    When I went to view my Sky account today, I see the broadband has been cancelled, but Sky Talk remains @ €30 a month, which is telling me the phone side of things isn't sorted yet?

    What is the procedure regarding the entire switch to a Broadband and Phone package?

    I don't want to see a €30 charge on any forthcoming Sky Bills.

    Also, I'm unable to register for My Eir, which after calling you yesterday was told I should be able to do so within 24 hours.

    I'm still getting the following message:

    Unfortunately we couldn't verify your details. Please try again.
    Hi Silver Serpent,

    Thanks for getting in touch. If you send me your account number and full name in a PM I'll check on this for you. You won't be able to register for my eir until all of your services on your account are active.

    - Adam


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