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Eir Broadband not working

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  • 27-09-2017 11:53am
    #1
    Easterly Beasterly
    Registered Users Posts: 209 ✭✭


    Hi,

    I have been on to customer care many times over the past two weeks. Our Broadband stopped working about 2 weeks ago, the DSL and internet lights on the modem are off and will sometimes flash. The wi-fi light is illuminated and the cables are all connected correctly. Eir have said that there is no issue with the line so sent out a new modem. The new modem worked for about 30 mins and it has stopped working since. I've tried reset of modem etc. Can anybody help me. We also have Sky Q in the house and this hasn't been working since the broadband went down. 

    Thanks

    Ryan


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Easterly Beasterly wrote: »
    Hi,

    I have been on to customer care many times over the past two weeks. Our Broadband stopped working about 2 weeks ago, the DSL and internet lights on the modem are off and will sometimes flash. The wi-fi light is illuminated and the cables are all connected correctly. Eir have said that there is no issue with the line so sent out a new modem. The new modem worked for about 30 mins and it has stopped working since. I've tried reset of modem etc. Can anybody help me. We also have Sky Q in the house and this hasn't been working since the broadband went down. 

    Thanks

    Ryan
    Hi Ryan,

    Sorry to hear you've been having issues with your broadband service. Can you PM me your account number and full name please? I'll look into this for you.

    - Adam


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