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Topped up payg phone 3 hours ago, credit still not applied

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  • 28-09-2017 4:00pm
    #1
    evosteo
    Registered Users Posts: 2,400 ✭✭✭


    Hi i have a payg phone with meteor/eir. I topped up my phone 3 hours ago and still have not recieved my credit. I got a text to say i topped up successfully but the credit still has not been applied? Its never taken this long before when it was meteor. I hope this isnt the start of problems to come with eir mobile.

    Steve


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    #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    evosteo wrote: »
    Hi i have a payg phone with meteor/eir. I topped up my phone 3 hours ago and still have not recieved my credit. I got a text to say i topped up successfully but the credit still has not been applied? Its never taken this long before when it was meteor. I hope this isnt the start of problems to come with eir mobile.

    Steve
    Hi there Steve

    Thank you for getting in touch with us here.

    Did this activate after you posted here?

    -Kyle


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    #3
    evosteo
    Registered Users Posts: 2,400 ✭✭✭evosteo


    Kyle i never got a text saying my plan was reactivated and credit deducted. I just took a chance and turned mobile data back on and have been able to browse since.


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    #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    evosteo wrote: »
    Kyle i never got a text saying my plan was reactivated and credit deducted. I just took a chance and turned mobile data back on and have been able to browse since.
    Hi there evosteo

    Glad to hear that you have it activated.  If (for some reason) you don't get a notification text again, I would contact maybe Webchat directly so they can view your account in a 1-on-1 chat session and see if everything's correctly set up on your account.

    -Kyle


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