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Is lower bandwidth on eFibre/VDSL the result of Friday's outage?

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  • 30-09-2017 11:19am
    #1
    jmcc
    Registered Users Posts: 7,412 ✭✭✭


    It seems that eFibre bandwidth has been halved. While there was an outage on Friday 29th September, are there residual problems with Eir's network (VDSL/DSL) that are forcing Eir to restrict connections? If so, when will this be fixed?

    Regards...jmcc


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  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    jmcc wrote: »
    It seems that eFibre bandwidth has been halved. While there was an outage on Friday 29th September, are there residual problems with Eir's network (VDSL/DSL) that are forcing Eir to restrict connections? If so, when will this be fixed?

    Regards...jmcc
    Hi jmcc,

    Thanks for getting in touch. Sorry to hear you're having issues with your broadband service. There shouldn't be an issue with your bandwidth since the broadband issue as this issue has been resolved. If you give our technical support team a ring on 1890260260 or free phone 1901 they should be able to check on this for you.

    - Adam


  • Options
    #3
    jmcc
    Registered Users Posts: 7,412 ✭✭✭jmcc


    eir: Adam wrote: »
    jmcc wrote: »
    It seems that eFibre bandwidth has been halved. While there was an outage on Friday 29th September, are there residual problems with Eir's network (VDSL/DSL) that are forcing Eir to restrict connections? If so, when will this be fixed?

    Regards...jmcc
    Hi jmcc,

    Thanks for getting in touch. Sorry to hear you're having issues with your broadband service. There shouldn't be an issue with your bandwidth since the broadband issue as this issue has been resolved. If you give our technical support team a ring on 1890260260 or free phone 1901 they should be able to check on this for you.

    - Adam
    Seems to have stabilised today, Adam,
    It looks like it was a residual effect of the outage.

    Regards...jmcc


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    jmcc wrote: »
    eir: Adam wrote: »
    jmcc wrote: »
    It seems that eFibre bandwidth has been halved. While there was an outage on Friday 29th September, are there residual problems with Eir's network (VDSL/DSL) that are forcing Eir to restrict connections? If so, when will this be fixed?

    Regards...jmcc
    Hi jmcc,

    Thanks for getting in touch. Sorry to hear you're having issues with your broadband service. There shouldn't be an issue with your bandwidth since the broadband issue as this issue has been resolved. If you give our technical support team a ring on 1890260260 or free phone 1901 they should be able to check on this for you.

    - Adam
    Seems to have stabilised today, Adam,
    It looks like it was a residual effect of the outage.

    Regards...jmcc
    Glad to hear this has improved for you :)

    - Adam


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