Unable to register on MyEir

fieldofsheep

I'm unable to register for MyEir in order to activate my EirSport subscription on Sky.  When I enter my phone number, and the account number on the next page, an error message pops up immediately saying:

An error occurred...


Unfortunately we couldn't verify your details.  Please try again.


From various interactions with Eir on chat and on the phone, I've been told:

• Try again in 24 hours
• Try a different browser
• The system has been down for a couple of weeks (!)
  

[*]

All I want to know is how to get registered on MyEir - is there anyone here who can help?

swoofer

hi, what browser are you using?

fieldofsheep

So far I've tried:
- Chrome
- Chrome incognito
- Edge
- Chrome (iOS)
- Safari (iOS)
- MyEir app (iOS)
- Internet Explorer
In short, I don't think it's the browser ;)

eir: Adam

fieldofsheep wrote: »

I'm unable to register for MyEir in order to activate my EirSport subscription on Sky.  When I enter my phone number, and the account number on the next page, an error message pops up immediately saying:

An error occurred...


Unfortunately we couldn't verify your details.  Please try again.


From various interactions with Eir on chat and on the phone, I've been told:

• Try again in 24 hours
• Try a different browser
• The system has been down for a couple of weeks (!)
  
  
  

[*]

All I want to know is how to get registered on MyEir - is there anyone here who can help?

[*]
Hi there,

Sorry to hear you're having issues registering for my eir. Can you delete your cookies and cache and try this again, please? If this doesn't work, can you PM me your account number and full name so I can look into it further for you please?

- Adam

fieldofsheep

Adam,

PM sent

eir: Adam

fieldofsheep wrote: »

Adam,

PM sent

Thanks, I'll get back to your PM ASAP.

- Adam