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Bought a US data bundle, still have out of bundle charges

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  • 02-10-2017 4:33pm
    #1
    Kiith
    Moderators, Computer Games Moderators Posts: 23,185 Mod ✭✭✭✭


    Hi, i bought a data bundle for my wife when she was in America last month, but i'm already seeing €65 worth of charges on our upcoming bill. The bundle was purchased on the 19th, and the charges are from the 24th.

    Can you also explain how you can justify charging over €60 for 5mb of data?

    I've previously had issues with US data charges, so I need this looked at as soon as possible.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Kiith wrote: »
    Hi, i bought a data bundle for my wife when she was in America last month, but i'm already seeing €65 worth of charges on our upcoming bill. The bundle was purchased on the 19th, and the charges are from the 24th.

    Can you also explain how you can justify charging over €60 for 5mb of data?

    I've previously had issues with US data charges, so I need this looked at as soon as possible.
    Hi kiith, 

    Thanks for getting in touch with us. 

    I'm sorry to hear you have been charged these fee's. Would you like to PM me your account details and I'll look into this for you? 

    Thanks

    Tracey 


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