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2ds - won't turn on, help!

  • 03-10-2017 6:46pm
    #1
    GalwayGrrrrrl
    Registered Users, Registered Users 2 Posts: 1,519 ✭✭✭


    Hi, my son has a 2ds which he's played every day since Christmas. This week it suddenly stopped working. Click the power button and the blue light comes on for two seconds then makes a tiny "pop" noise and turns off. Screen doesn't light up during this time. Any ideas what might be wrong? Would it be under warranty as I bought it in Smyth's last November? Thanks in advance for your help.


Comments

  • #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Definitely bring it back. I had a similar problem with an original 3DS and brought it back to Smyths. I thought they were going to send it back to Nintendo but once they saw the problem they gave me a brand new one on the spot.


  • #3
    Banjo
    Registered Users, Registered Users 2 Posts: 10,485 ✭✭✭✭Banjo


    Note down the serial number of the console before returning it. You need that if you want to unlink your account from the broken 2ds and link it to the new one. If you had any downloaded software this will help you get it back. Any save data will be lost though.


  • #4
    GalwayGrrrrrl
    Registered Users, Registered Users 2 Posts: 1,519 ✭✭✭GalwayGrrrrrl


    You are all fantastic, thanks for the help.


  • #5
    GalwayGrrrrrl
    Registered Users, Registered Users 2 Posts: 1,519 ✭✭✭GalwayGrrrrrl


    Update- returned the DS to Smyth's today. Fuss free return and got a new DS on the spot. Very impressive customer service. So glad I bought from real shop, i do a lot of online shopping which would not have given such a smooth service in this circumstance. Very happy boy at home this evening.


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