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E-statements Not downloading

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  • 05-10-2017 10:57am
    #1
    fitzer1982
    Registered Users Posts: 222 ✭✭


    I'm trying to download my bank statements from online banking t they downloads keep failing, is there an issue at the moment?


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    fitzer1982 wrote: »
    I'm trying to download my bank statements from online banking t they downloads keep failing, is there an issue at the moment?
    Hi fitzer1982, 

    Thanks for your post here. 

    Sorry to hear these statements are not downloading for you, our estatements are working as normal. Have you tried downloading the statements through another browser and are you getting an error message when you try to download them? 

    Thanks,
    Sarah


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    #3
    kjbsrah1
    Registered Users Posts: 243 ✭✭kjbsrah1


    fitzer1982 wrote: »
    I'm trying to download my bank statements from online banking t they downloads keep failing, is there an issue at the moment?
    I had a similiar issue with another bank recently and it turned out that the version of adobe pdf i was using was not compatible with the bank.


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    #4
    Ally Dick
    Registered Users Posts: 12,707 ✭✭✭✭Ally Dick


    Mine wont download when I use Chrome but will when I use Internet Explorer


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    #5
    fitzer1982
    Registered Users Posts: 222 ✭✭fitzer1982


    Thanks all for the responses, seemed to work today. Bit weird, it wasn't working on Chrome or Safari. The way around it was to hit print instead of download and then print as a PDF and then it downloaded.


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    #6
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    fitzer1982 wrote: »
    Thanks all for the responses, seemed to work today. Bit weird, it wasn't working on Chrome or Safari. The way around it was to hit print instead of download and then print as a PDF and then it downloaded.
    Glad to hear it fitzer1982, 
    If using Chrome, to download the statement you may need to click on Print and then change the destination to Save as PDF. 

    Thanks,
    Sarah


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