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Not getting full discount offer

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  • 05-10-2017 11:11pm
    #1
    shivie
    Registered Users Posts: 56 ✭✭


    Hi, I signed up to eir Complete fibre Broadband & Phone for 35 per month for 6 months (online exclusive normally €40) and €70 for last 6 months. Total per year €630

    On my bill I’m being charged €70 less “€15 discount for 12 months” so €55 per month. Total per year. Total per year €660

    So it looks like I’m not getting my extra €5 per month for 6 months dispite wholly signing up online.

    Why is this? I would like this rectified.

    Separately, I have not received any info re my free Jersey. I was connected on September 20th. Thank you


Comments

  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    shivie wrote: »
    Hi, I signed up to eir Complete fibre Broadband & Phone for 35 per month for 6 months (online exclusive normally €40) and €70 for last 6 months. Total per year €630

    On my bill I’m being charged €70 less “€15 discount for 12 months” so €55 per month. Total per year. Total per year €660

    So it looks like I’m not getting my extra €5 per month for 6 months dispite wholly signing up online.

    Why is this? I would like this rectified.

    Separately, I have not received any info re my free Jersey. I was connected on September 20th. Thank you
    Hi shivie,

    Sorry to hear of the issues you're having with your account. Can you PM me your account number and full name so I can take a look into this for you please?

    - Adam


  • Options
    #3
    shivie
    Registered Users Posts: 56 ✭✭shivie


    eir: Adam wrote: »
    Hi shivie,

    Sorry to hear of the issues you're having with your account. Can you PM me your account number and full name so I can take a look into this for you please?

    - Adam

    PM Sent. Thanks


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    shivie wrote: »
    eir: Adam wrote: »
    Hi shivie,

    Sorry to hear of the issues you're having with your account. Can you PM me your account number and full name so I can take a look into this for you please?

    - Adam

    PM Sent. Thanks
    Thanks. 

    I've responded to your PM there. 

    Thanks 

    Adam 


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