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White light at bottom of tv screen

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  • 07-10-2017 8:16pm
    #1
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭


    Bought a new Samsung tv a month ago. Mounted it on the wall with a bracket and today this line has shown at the bottom. Anyone any ideas what it is and what recourse I have?

    Thanks in advance


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    #2
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    January wrote: »
    Bought a new Samsung tv a month ago. Mounted it on the wall with a bracket and today this line has shown at the bottom. Anyone any ideas what it is and what recourse I have?

    Thanks in advance

    Adding picture of line


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    #3
    micks_address
    Registered Users Posts: 8,743 ✭✭✭micks_address


    January wrote: »
    Bought a new Samsung tv a month ago. Mounted it on the wall with a bracket and today this line has shown at the bottom. Anyone any ideas what it is and what recourse I have?

    Thanks in advance

    Picture?
    It's pretty new so I'd expect retailer to sort without issue


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    #4
    micks_address
    Registered Users Posts: 8,743 ✭✭✭micks_address


    January wrote: »
    Adding picture of line

    Can you show something else? Pause a dark scene or something?

    It's the streak just above the logo?


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    #5
    Water John
    Registered Users Posts: 21,521 ✭✭✭✭Water John


    They're watching you.

    This early, should be no issue having it replaced.


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    #6
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    Sorry hope this is better.


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    #7
    micks_address
    Registered Users Posts: 8,743 ✭✭✭micks_address


    January wrote: »
    Sorry hope this is better.

    Is it an edge lit LED? Switching off etc makes no difference? Also is it available on all sources?


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    #8
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    It's led but not sure if edge lit it's a Samsung m5500 49 inch smart tv. Available on all sources.

    Switched off and on again and still there


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    #9
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    Has it just happened? How long after you mounted it to the wall did it appear?


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    #10
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    notjustsweet wrote: »
    Has it just happened? How long after you mounted it to the wall did it appear?

    Wall mounted lasy week. Showed up around 3 o'clock today when kids were watching YouTube on it


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    #11
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    Take it back to where you bought it, they might want to have a look at it and see what's causing it but there shouldn't be an issue after a couple of weeks of use and it'll be replaced.


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    #12
    appledrop
    Registered Users Posts: 5,978 ✭✭✭appledrop


    Just take it back to shop + they might have to check it but there should be no problem just giving you a new one. Goods must be fit for purpose under consumer law + faulty tv after 1 month is not acceptable.


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    #13
    johndoe99
    Registered Users Posts: 1,880 ✭✭✭johndoe99


    have a read here (sounds like your problem):
    https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/tv/thread-id/7285/page/1


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    #14
    swampy353
    Registered Users Posts: 937 ✭✭✭swampy353


    johndoe99 wrote: »
    have a read here (sounds like your problem):
    https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/tv/thread-id/7285/page/1

    https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/tv/thread-id/7285/page/1


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    #15
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    Thanks all, I had googled but hadn't seen anything as bad as our one, ours is really bright on the screen.

    I'll give the shop a call in the morning and see what they say before having to lug it back down to them, haven't even got the box anymore!


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    #16
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    It seems to have disappeared...


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    #17
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    January wrote: »
    It seems to have disappeared...

    That's great!
    Keep an eye on it and keep the photos in case it becomes an intermittent fault but hopefully it's gone for good.


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    #18
    byte
    Moderators, Regional North West Moderators Posts: 19,123 Mod ✭✭✭✭byte
    byte


    It might be no harm to contact the retailer anyway, to record the fault if it happens again. There might be an offchance that it's a known issue. Or they might ask for it back anyway, as that shouldn't happen.


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