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Eir or not Eir

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  • 09-10-2017 4:01pm
    #1
    fernrock
    Closed Accounts Posts: 415 ✭✭


    While abroad last week I got a call from Eir asking me if I was interested in moving to a cheaper plan with more data. I am on the meteor extra 4G.

    As I was overseas I told the lady that I could not make a decision there and then but would go on line when I returned .
    On goinng on line this AM, I selected a sim only plan costing €25 PM .
    However when I connected with chat (unable to get a human to speak to). I was advisd that that plan that I chose was for EIR customers only.


    My question is, are we not all Eir customers now? 


    After all Eir has always meteor.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    fernrock wrote: »
    While abroad last week I got a call from Eir asking me if I was interested in moving to a cheaper plan with more data. I am on the meteor extra 4G.

    As I was overseas I told the lady that I could not make a decision there and then but would go on line when I returned .
    On goinng on line this AM, I selected a sim only plan costing €25 PM .
    However when I connected with chat (unable to get a human to speak to). I was advisd that that plan that I chose was for EIR customers only.


    My question is, are we not all Eir customers now? 


    After all Eir has always meteor.
    Hi fernrock, 

    Thanks for getting in touch with us today. 

    All our customers would be eir customers now, apologies for the agent misinforming you. 

    Would you like to PM me your mobile, PIN and plan you wish to add and I'll clarify this for you. 

    Thanks 

    Tracey 


  • Options
    #3
    fernrock
    Closed Accounts Posts: 415 ✭✭fernrock


    PM Sent


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    fernrock wrote: »
    PM Sent
    Thanks. 

    I'll come back to you soon through PM's

    Thanks 

    Tracey


  • Options
    #5
    fernrock
    Closed Accounts Posts: 415 ✭✭fernrock


    Tracey

    I have replied to your pm.

    Am I right in assuming that to keep "my existing account"  means keeping my existing number.
     


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    fernrock wrote: »
    Tracey

    I have replied to your pm.

    Am I right in assuming that to keep "my existing account"  means keeping my existing number.
     
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


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    #7
    fernrock
    Closed Accounts Posts: 415 ✭✭fernrock


    It would seem that Eir place more importance on getting new business than on loyalty.

    In that case---"I'm out"


  • Options
    #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    fernrock wrote: »
    It would seem that Eir place more importance on getting new business than on loyalty.

    In that case---"I'm out"
    I'm sorry you feel this way. 

    If you send your account details on we will be able to help you here. 

    Thanks 

    Tracey 


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