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Checking data balance on 180 day pass

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  • 10-10-2017 3:33pm
    #1
    Escapees
    Registered Users Posts: 617 ✭✭✭


    Texting balance data to 50104 no longer works, myeir account doesn't seem to give the figure like mymeteor used to I think and when I try to opt to chat online to a eir rep it says none are available?! Could someoene from eir please advise how I can check my remaining data balance or the total usage todate??


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Escapees wrote: »
    Texting balance data to 50104 no longer works, myeir account doesn't seem to give the figure like mymeteor used to I think and when I try to opt to chat online to a eir rep it says none are available?! Could someoene from eir please advise how I can check my remaining data balance or the total usage todate??
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 


  • Options
    #3
    Escapees
    Registered Users Posts: 617 ✭✭✭Escapees


    eir: Tracey wrote: »
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 

    Hi Tracey,

    It was actually yesterday that I got in touch... Also, despite trying numerous times during the day, the online chat facility kept showing a message saying noone was available and indicating the operating hours despite the time being within these hours.

    It is indeed a mobile broad band SIM. The eir dashboard does not show total data usage for some reason but I did eventually establish that this info is shown when you select the My AddOns option. It's not in the most obvious of places and I'd recommend that eir include an FAQ on their website to address this.


  • Options
    #4
    keno-daytrader
    Registered Users Posts: 879 ✭✭✭keno-daytrader


    Escapees wrote: »
    eir: Tracey wrote: »
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 

    Hi Tracey,

    It was actually yesterday that I got in touch... Also, despite trying numerous times during the day, the online chat facility kept showing a message saying noone was available and indicating the operating hours despite the time being within these hours.

    It is indeed a mobile broad band SIM. The eir dashboard does not show total data usage for some reason but I did eventually establish that this info is shown when you select the My AddOns option. It's not in the most obvious of places and I'd recommend that eir include an FAQ on their website to address this.
    What account number does one use when trying to add the mobile broadband sim card to their my eir?

    ☀️ 6.72kWp ⚡2.52kWp south, ⚡4.20kWp west



  • Options
    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Escapees wrote: »
    eir: Tracey wrote: »
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 

    Hi Tracey,

    It was actually yesterday that I got in touch... Also, despite trying numerous times during the day, the online chat facility kept showing a message saying noone was available and indicating the operating hours despite the time being within these hours.

    It is indeed a mobile broad band SIM. The eir dashboard does not show total data usage for some reason but I did eventually establish that this info is shown when you select the My AddOns option. It's not in the most obvious of places and I'd recommend that eir include an FAQ on their website to address this.
    Hi Escapees,

    Glad to hear you got this sorted and I do apologise that you had difficulties getting through to our online chat team.

    I will pass your feedback about adding this information to our FAQ's on to the relevant department. Let us know if you've any further queries.

    - Adam


  • Options
    #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    keno-daytrader wrote: »
    Escapees wrote: »
    eir: Tracey wrote: »
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 

    Hi Tracey,

    It was actually yesterday that I got in touch... Also, despite trying numerous times during the day, the online chat facility kept showing a message saying noone was available and indicating the operating hours despite the time being within these hours.

    It is indeed a mobile broad band SIM. The eir dashboard does not show total data usage for some reason but I did eventually establish that this info is shown when you select the My AddOns option. It's not in the most obvious of places and I'd recommend that eir include an FAQ on their website to address this.
    What account number does one use when trying to add the mobile broadband sim card to their my eir?
    Hi,

    You would need to use the account number associated with the mobile broadband SIM here.

    - Adam


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  • Options
    #7
    keno-daytrader
    Registered Users Posts: 879 ✭✭✭keno-daytrader


    eir: Adam wrote: »
    keno-daytrader wrote: »
    Escapees wrote: »
    eir: Tracey wrote: »
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 

    Hi Tracey,

    It was actually yesterday that I got in touch... Also, despite trying numerous times during the day, the online chat facility kept showing a message saying noone was available and indicating the operating hours despite the time being within these hours.

    It is indeed a mobile broad band SIM. The eir dashboard does not show total data usage for some reason but I did eventually establish that this info is shown when you select the My AddOns option. It's not in the most obvious of places and I'd recommend that eir include an FAQ on their website to address this.
    What account number does one use when trying to add the mobile broadband sim card to their my eir?
    Hi,

    You would need to use the account number associated with the mobile broadband SIM here.

    - Adam
    Where do I find the account #, is it the long number on the credit card like plastic that the sim came on, as thats all I ever got
    ?

    ☀️ 6.72kWp ⚡2.52kWp south, ⚡4.20kWp west



  • Options
    #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    keno-daytrader wrote: »
    eir: Adam wrote: »
    keno-daytrader wrote: »
    Escapees wrote: »
    eir: Tracey wrote: »
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 

    Hi Tracey,

    It was actually yesterday that I got in touch... Also, despite trying numerous times during the day, the online chat facility kept showing a message saying noone was available and indicating the operating hours despite the time being within these hours.

    It is indeed a mobile broad band SIM. The eir dashboard does not show total data usage for some reason but I did eventually establish that this info is shown when you select the My AddOns option. It's not in the most obvious of places and I'd recommend that eir include an FAQ on their website to address this.
    What account number does one use when trying to add the mobile broadband sim card to their my eir?
    Hi,

    You would need to use the account number associated with the mobile broadband SIM here.

    - Adam
    Where do I find the account #, is it the long number on the credit card like plastic that the sim came on, as thats all I ever got
    ?
    Have you received any bills for this service yet? Your account number would appear on a bill.

    - Adam


  • Options
    #9
    keno-daytrader
    Registered Users Posts: 879 ✭✭✭keno-daytrader


    eir: Adam wrote: »
    keno-daytrader wrote: »
    eir: Adam wrote: »
    keno-daytrader wrote: »
    Escapees wrote: »
    eir: Tracey wrote: »
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 

    Hi Tracey,

    It was actually yesterday that I got in touch... Also, despite trying numerous times during the day, the online chat facility kept showing a message saying noone was available and indicating the operating hours despite the time being within these hours.

    It is indeed a mobile broad band SIM. The eir dashboard does not show total data usage for some reason but I did eventually establish that this info is shown when you select the My AddOns option. It's not in the most obvious of places and I'd recommend that eir include an FAQ on their website to address this.
    What account number does one use when trying to add the mobile broadband sim card to their my eir?
    Hi,

    You would need to use the account number associated with the mobile broadband SIM here.

    - Adam
    Where do I find the account #, is it the long number on the credit card like plastic that the sim came on, as thats all I ever got
    ?
    Have you received any bills for this service yet? Your account number would appear on a bill.

    - Adam
    No, its a pay as you go data sim card in an Eir dongle.

    ☀️ 6.72kWp ⚡2.52kWp south, ⚡4.20kWp west



  • Options
    #10
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    keno-daytrader wrote: »
    eir: Adam wrote: »
    keno-daytrader wrote: »
    eir: Adam wrote: »
    keno-daytrader wrote: »
    Escapees wrote: »
    eir: Tracey wrote: »
    Hi Escapees, 

    Thanks for getting in touch today. 

    Can you confirm this is for the mobile broadband service? If this is you can only view your usage through the dashboard on the myeir facility. 

    Thanks 

    Tracey 

    Hi Tracey,

    It was actually yesterday that I got in touch... Also, despite trying numerous times during the day, the online chat facility kept showing a message saying noone was available and indicating the operating hours despite the time being within these hours.

    It is indeed a mobile broad band SIM. The eir dashboard does not show total data usage for some reason but I did eventually establish that this info is shown when you select the My AddOns option. It's not in the most obvious of places and I'd recommend that eir include an FAQ on their website to address this.
    What account number does one use when trying to add the mobile broadband sim card to their my eir?
    Hi,

    You would need to use the account number associated with the mobile broadband SIM here.

    - Adam
    Where do I find the account #, is it the long number on the credit card like plastic that the sim came on, as thats all I ever got
    ?
    Have you received any bills for this service yet? Your account number would appear on a bill.

    - Adam
    No, its a pay as you go data sim card in an Eir dongle.
    Can you PM me your number and PIN please?

    - Adam


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