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Eir Signup Discount not Applied

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  • 11-10-2017 9:54am
    #1
    Galway56736
    Registered Users Posts: 27 ✭


    Hi,

    I signed-up to an Eir broadband, TV & Phone bundle through the Eir website and everything went excellently until my first bill.

    I had signed up with the bundle price discounted for the first six months and a free jersey. However this discount was never applied so I was charged the full bundle price from the start and I haven't received my jersey voucher.

    I contacted eir support via chat and this didn't go well;

    Some of the highlights included;
    - Explaining that the bill was for more than the first month due to my signup date (I understand this and its not the issue)
    - Ask why I signed up for a full price package if I knew a discounted one was available (I signed up to the discount - Is it even possible to signup online without a discount).

    So with no satisfaction there I raised a complaint and the email response received again told me the bundle didn't have a discount.

    I was extremely cautious when I ordered online and the discount and jersey were included.


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Galway56736 wrote: »
    Hi,

    I signed-up to an Eir broadband, TV & Phone bundle through the Eir website and everything went excellently until my first bill.

    I had signed up with the bundle price discounted for the first six months and a free jersey. However this discount was never applied so I was charged the full bundle price from the start and I haven't received my jersey voucher.

    I contacted eir support via chat and this didn't go well;

    Some of the highlights included;
    - Explaining that the bill was for more than the first month due to my signup date (I understand this and its not the issue)
    - Ask why I signed up for a full price package if I knew a discounted one was available (I signed up to the discount - Is it even possible to signup online without a discount).

    So with no satisfaction there I raised a complaint and the email response received again told me the bundle didn't have a discount.

    I was extremely cautious when I ordered online and the discount and jersey were included.
    Hi Galway56736, 

    Thanks for contacting us today.

    I'm really sorry to hear this and for the issues, you've had with our chat team. I'll be sure to pass this on. 

    Feel free to PM me your account details and name on the account and I'll look into this for you. 

    Thanks 

    Tracey  


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