POP3 server intermittently fails to respond - looking for reasons

gerdalt

I have been using Outlook to read my eircom pop3 email for years. I have three @eircom.net addresses.
Over the last month I find that quite often Outlook says it can't contact the incoming server. Sometimes this lasts for an hour or more. Other times a retry fixes it.
If the problem happens and I go directly with a browser to Webmail, that always works.
Just wondering if anyone else has seen this issue and could shed light on the cause.
G.

my3cents

Definitely had the same issues as you recently, but tbh thats nothing new, been going on for years and years. 

gerdalt

So, live with it is what you are saying
I guess, no longer being an Eircom customer, I can't really complain.
G.

my3cents

gerdalt wrote: »

So, live with it is what you are saying
I guess, no longer being an Eircom customer, I can't really complain.
G.

I am an Eir customer always have been but it makes no difference. 

CrowdedHouse

I'm having this problem too in the last month or so. Been fine for years.

gerdalt

Perhaps the Reps would comment.
Please!
G.

gerdalt

Perhaps the Reps would comment.
Please!
G.

eir: Adam

gerdalt wrote: »

I have been using Outlook to read my eircom pop3 email for years. I have three @eircom.net addresses.
Over the last month I find that quite often Outlook says it can't contact the incoming server. Sometimes this lasts for an hour or more. Other times a retry fixes it.
If the problem happens and I go directly with a browser to Webmail, that always works.
Just wondering if anyone else has seen this issue and could shed light on the cause.
G.

Hi gerdalt,

Sorry to hear that you're experiencing issues logging into your account. Can you ensure that incoming server is set to webmail.eircom.net and your outgoing server is set to mail1.eircom.net please? If you still experience issues after doing this, our web support team will be able to help you if you send them an email. Their email address is wmsupport@eir.ie. If you're having issues sending them an email from your eir email address, you can contact them from an alternative email address.

Apologies for the inconvenience.

- Adam

my3cents

eir: Adam wrote: »

gerdalt wrote: »

I have been using Outlook to read my eircom pop3 email for years. I have three @eircom.net addresses.
Over the last month I find that quite often Outlook says it can't contact the incoming server. Sometimes this lasts for an hour or more. Other times a retry fixes it.
If the problem happens and I go directly with a browser to Webmail, that always works.
Just wondering if anyone else has seen this issue and could shed light on the cause.
G.

Hi gerdalt,

Sorry to hear that you're experiencing issues logging into your account. Can you ensure that incoming server is set to webmail.eircom.net and your outgoing server is set to mail1.eircom.net please? If you still experience issues after doing this, our web support team will be able to help you if you send them an email. Their email address is wmsupport@eir.ie. If you're having issues sending them an email from your eir email address, you can contact them from an alternative email address.

Apologies for the inconvenience.

- Adam

Last time I tried to deal with eir via email it ended up with me putting in a complaint to comreg because I didn't get an answer. The answer after contacting comreg was sorry we are too busy to sort out problems sent in by email.

If anyone does get useful from wmsupport@eir.ie please post.

eir: Tracey

my3cents wrote: »

eir: Adam wrote: »

gerdalt wrote: »

I have been using Outlook to read my eircom pop3 email for years. I have three @eircom.net addresses.
Over the last month I find that quite often Outlook says it can't contact the incoming server. Sometimes this lasts for an hour or more. Other times a retry fixes it.
If the problem happens and I go directly with a browser to Webmail, that always works.
Just wondering if anyone else has seen this issue and could shed light on the cause.
G.

Hi gerdalt,

Sorry to hear that you're experiencing issues logging into your account. Can you ensure that incoming server is set to webmail.eircom.net and your outgoing server is set to mail1.eircom.net please? If you still experience issues after doing this, our web support team will be able to help you if you send them an email. Their email address is wmsupport@eir.ie. If you're having issues sending them an email from your eir email address, you can contact them from an alternative email address.

Apologies for the inconvenience.

- Adam

Last time I tried to deal with eir via email it ended up with me putting in a complaint to comreg because I didn't get an answer. The answer after contacting comreg was sorry we are too busy to sort out problems sent in by email.

If anyone does get useful from wmsupport@eir.ie please post.

Hi,

I'm afraid you would need to follow the instructions outlined by Adam to have this issue looked into. 

- Tracey

swoofer

Same problem here and its only started happening recently and settings are as described above.  I am with eir!!

my3cents

eir: Tracey wrote: »

my3cents wrote: »

eir: Adam wrote: »

gerdalt wrote: »

I have been using Outlook to read my eircom pop3 email for years. I have three @eircom.net addresses.
Over the last month I find that quite often Outlook says it can't contact the incoming server. Sometimes this lasts for an hour or more. Other times a retry fixes it.
If the problem happens and I go directly with a browser to Webmail, that always works.
Just wondering if anyone else has seen this issue and could shed light on the cause.
G.

Hi gerdalt,

Sorry to hear that you're experiencing issues logging into your account. Can you ensure that incoming server is set to webmail.eircom.net and your outgoing server is set to mail1.eircom.net please? If you still experience issues after doing this, our web support team will be able to help you if you send them an email. Their email address is wmsupport@eir.ie. If you're having issues sending them an email from your eir email address, you can contact them from an alternative email address.

Apologies for the inconvenience.

- Adam

Last time I tried to deal with eir via email it ended up with me putting in a complaint to comreg because I didn't get an answer. The answer after contacting comreg was sorry we are too busy to sort out problems sent in by email.

If anyone does get useful from wmsupport@eir.ie please post.

Hi,

I'm afraid you would need to follow the instructions outlined by Adam to have this issue looked into. 

- Tracey

And if anyone doesn't get a reply then get on to comreg.

MBSnr

^^^
The server name has recently changed. Previously the server was webmail.eircom.net and now it is webmail.eir.ie.

POP3
webmail.eir.ie and Port 995 (SSL secure POP3)

Personally I use the better IMAP4 (for the folder structure under your inbox)
webmail.eir.ie and Port 993 (SSL/TLS)


IMAP4 works for me in both the Android stock email app and Thunderbird. POP3 for checking Eircom email via Gmail. (Gmail only support POP3).

EDIT:
POP3 pulls the email from the inbox only and removes it from the server (unless you say otherwise)
IMAP4 keeps the email on the server and your client holds a cached copy. Set schedule in client for refresh. Shows folder structure and contents of them. Delete emails from folders on the client will also delete from the server if sync'd back. Sync can update inbox and all folders (if set to).

Regards

1dave123

MBSnr wrote: »

^^^
The server name has recently changed. Previously the server was webmail.eircom.net and now it is webmail.eir.ie.

POP3
webmail.eir.ie and Port 995 (SSL secure POP3)

Personally I use the better IMAP4 (for the folder structure under your inbox)
webmail.eir.ie and Port 993 (SSL/TLS)


IMAP4 works for me in both the Android stock email app and Thunderbird. POP3 for checking Eircom email via Gmail. (Gmail only support POP3).

EDIT:
POP3 pulls the email from the inbox only and removes it from the server (unless you say otherwise)
IMAP4 keeps the email on the server and your client holds a cached copy. Set schedule in client for refresh. Shows folder structure and contents of them. Delete emails from folders on the client will also delete from the server if sync'd back. Sync can update inbox and all folders (if set to).

Regards

Looks like you cracked it - well done and thank you. Changing from webmail.eircom.net to webmail.eir.ie worked perfectly.

Strangely, Eir website still showing webmail.eircom.net which isn't working properly.

MBSnr

1dave123 wrote: »

MBSnr wrote: »

^^^
The server name has recently changed. Previously the server was webmail.eircom.net and now it is webmail.eir.ie.

POP3
webmail.eir.ie and Port 995 (SSL secure POP3)

Personally I use the better IMAP4 (for the folder structure under your inbox)
webmail.eir.ie and Port 993 (SSL/TLS)


IMAP4 works for me in both the Android stock email app and Thunderbird. POP3 for checking Eircom email via Gmail. (Gmail only support POP3).

EDIT:
POP3 pulls the email from the inbox only and removes it from the server (unless you say otherwise)
IMAP4 keeps the email on the server and your client holds a cached copy. Set schedule in client for refresh. Shows folder structure and contents of them. Delete emails from folders on the client will also delete from the server if sync'd back. Sync can update inbox and all folders (if set to).

Regards

Looks like you cracked it - well done and thank you. Changing from webmail.eircom.net to webmail.eir.ie worked perfectly.

Strangely, Eir website still showing webmail.eircom.net which isn't working properly.

Seems they made some server changes to reflect the new name 'Eir' a while back but didn't inform anyone, update their website or tell Eir support... As such I noticed a few weeks ago that I could no longer get Gmail to retrieve Eircom emails via the original server address. I finally twigged that webmail.eircom.net redirects to https://www.eir.ie/email/ which when you login changes to the new server https://webmail.eir.ie

gerdalt

Thanks for all that.
Now, as if by magic, the pop3 server is working reliably again.
Haven't had a failure in four days.
So, someone has fixed something
G.