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No customer service desks in branches anymore

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  • 17-10-2017 3:38pm
    #1
    Wesser
    Registered Users Posts: 1,813 ✭✭✭


    When I go into bank of Ireland, there are no customer service counters anymore, just a lone standing representative standing in the middle if the room. Today I had to go into the bank to get a draft. When I go into the bank there is a kind of a lopsided queue spread across the room with a woman at the top if the queue having a row at the top of her voice with the bank man about 154 euro. Everyone can hear her business. When I get to the top if the queue, everyone can hear my business. It is cringing and embarrassing!! Also when someone hears how much money i am getting a draft for, ( I'm putting a deposit on a house!)  might be assaulted on the way out.!!! It is not a joke.  It is grossly inadequate and totally unsafe and non confidential service. I  conduct as much businesses as I can online but sometimes I have to go into the bank! I so tired of bank or Irelands inadequate service. 


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Wesser wrote: »
    When I go into bank of Ireland, there are no customer service counters anymore, just a lone standing representative standing in the middle if the room. Today I had to go into the bank to get a draft. When I go into the bank there is a kind of a lopsided queue spread across the room with a woman at the top if the queue having a row at the top of her voice with the bank man about 154 euro. Everyone can hear her business. When I get to the top if the queue, everyone can hear my business. It is cringing and embarrassing!! Also when someone hears how much money i am getting a draft for, ( I'm putting a deposit on a house!)  might be assaulted on the way out.!!! It is not a joke.  It is grossly inadequate and totally unsafe and non confidential service. I  conduct as much businesses as I can online but sometimes I have to go into the bank! I so tired of bank or Irelands inadequate service. 
    Hi Wesser, 

    Thanks for your post. 

    We're sorry to hear that you are unhappy with the service in your local branch. We will certainly forward your feedback to our branch network. Please be assured that our branches do the have the facilities for private conversations if you need it. If you wish to make a formal complaint we would ask that you see our Customer Complaints Process here. 

    Thanks,
    Sarah


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