Offer not working

pawrick

Hi, one of my numbers used as an emergency phone for my elderly mother is on Pre-Pay eir Mobile Simplicity plan - 10 euro per month for unlimited calls. Number is tied in to my account and is in my name. 

Over the past few days it has been only able to receive calls, automated voice says there is insufficient credit when you try to make an outgoing call. The offer is still appearing as active when I log in to the account to see if it needed topping up.

thanks for any assistance you can provide

eir: Adam

pawrick wrote: »

Hi, one of my numbers used as an emergency phone for my elderly mother is on Pre-Pay eir Mobile Simplicity plan - 10 euro per month for unlimited calls. Number is tied in to my account and is in my name. 

Over the past few days it has been only able to receive calls, automated voice says there is insufficient credit when you try to make an outgoing call. The offer is still appearing as active when I log in to the account to see if it needed topping up.

thanks for any assistance you can provide

Hi pawrick,

If you send me your full name, mobile number and PIN in a PM I'll be able to look into this for you to see what is preventing you from making calls.

- Adam

pawrick

eir: Adam wrote: »

pawrick wrote: »

Hi, one of my numbers used as an emergency phone for my elderly mother is on Pre-Pay eir Mobile Simplicity plan - 10 euro per month for unlimited calls. Number is tied in to my account and is in my name. 

Over the past few days it has been only able to receive calls, automated voice says there is insufficient credit when you try to make an outgoing call. The offer is still appearing as active when I log in to the account to see if it needed topping up.

thanks for any assistance you can provide

Hi pawrick,

If you send me your full name, mobile number and PIN in a PM I'll be able to look into this for you to see what is preventing you from making calls.

- Adam

will do thanks

eir: Adam

pawrick wrote: »

eir: Adam wrote: »

pawrick wrote: »

Hi, one of my numbers used as an emergency phone for my elderly mother is on Pre-Pay eir Mobile Simplicity plan - 10 euro per month for unlimited calls. Number is tied in to my account and is in my name. 

Over the past few days it has been only able to receive calls, automated voice says there is insufficient credit when you try to make an outgoing call. The offer is still appearing as active when I log in to the account to see if it needed topping up.

thanks for any assistance you can provide

Hi pawrick,

If you send me your full name, mobile number and PIN in a PM I'll be able to look into this for you to see what is preventing you from making calls.

- Adam

will do thanks

No worries.

I've responded to your PM.

- Adam

pawrick

pm sent

eir: Adam

pawrick wrote: »

pm sent

Thanks. I'll get back to your Pm when I have an update for you.

- Adam