Final Bill

Mickeroo

Hi Folks,

i availed of the opportunity to switch my broadband provider without penalty due to the price increase. 

My service was switched over today and I had intended to log in to pay the outstanding bill on my eir account as I would be cancelling the direct debit straight away. Unfortunately it seems my account has already been deactivated so I can't pay the bill.

Would someone be able to help me out so I can get everything settled up? I probably have another small amount to pay on top of the bill.

Thanks.

eir: Adam

Mickeroo wrote: »

Hi Folks,

i availed of the opportunity to switch my broadband provider without penalty due to the price increase. 

My service was switched over today and I had intended to log in to pay the outstanding bill on my eir account as I would be cancelling the direct debit straight away. Unfortunately it seems my account has already been deactivated so I can't pay the bill.

Would someone be able to help me out so I can get everything settled up? I probably have another small amount to pay on top of the bill.

Thanks.

Hi Mickeroo,

Thanks for getting in touch with us. Sorry to hear you've closed your account with us due to the price increases. if you PM me your account number and full name I can arrange for a paper copy of your bill to be sent out to you so you can make a payment in a post office or store. You could also make a payment by giving us a ring on 1901.

- Adam

Mickeroo

Thanks Adam, PM sent.

eir: Adam

Mickeroo wrote: »

Thanks Adam, PM sent.

Thanks for that. I'll be back in touch through PM's today.

- Adam

Mickeroo

Thanks Adam, I replied to your Pm a little while ago. 

eir: Adam

Mickeroo wrote: »

Thanks Adam, I replied to your Pm a little while ago. 

Thanks for that, I've responded to your latest PM.

- Adam

Mickeroo

Hi again,

I was just wondering how long it usually takes for the final bill to be issued? Do you generally wait until equipment has been returned? 

I got an e-mail and a text asking me to pay off last months bill but I can't as I'm now locked out of MyEir.

eir: Adam

Mickeroo wrote: »

Hi again,

I was just wondering how long it usually takes for the final bill to be issued? Do you generally wait until equipment has been returned? 

I got an e-mail and a text asking me to pay off last months bill but I can't as I'm now locked out of MyEir.

Hi,

The final bill will be issued on your standard billing date for the month. If you have a paper copy of your bill you can make a payment in a post office or if you ring us on 1901 you can make a payment over the phone. The bill will still be issued whether you've sent the equipment back or not, however, if you haven't returned your equipment, there will be a charge for it on your final bill.

- Adam

Mickeroo

eir: Adam wrote: »

Mickeroo wrote: »

Hi again,

I was just wondering how long it usually takes for the final bill to be issued? Do you generally wait until equipment has been returned? 

I got an e-mail and a text asking me to pay off last months bill but I can't as I'm now locked out of MyEir.

Hi,

The final bill will be issued on your standard billing date for the month. If you have a paper copy of your bill you can make a payment in a post office or if you ring us on 1901 you can make a payment over the phone. The bill will still be issued whether you've sent the equipment back or not, however, if you haven't returned your equipment, there will be a charge for it on your final bill.

- Adam

Perfect, thanks for clarifying Adam. Equipment was sent through Parcel Motel yesterday so should be hopefully be there before then.

eir: Adam

Mickeroo wrote: »

eir: Adam wrote: »

Mickeroo wrote: »

Hi again,

I was just wondering how long it usually takes for the final bill to be issued? Do you generally wait until equipment has been returned? 

I got an e-mail and a text asking me to pay off last months bill but I can't as I'm now locked out of MyEir.

Hi,

The final bill will be issued on your standard billing date for the month. If you have a paper copy of your bill you can make a payment in a post office or if you ring us on 1901 you can make a payment over the phone. The bill will still be issued whether you've sent the equipment back or not, however, if you haven't returned your equipment, there will be a charge for it on your final bill.

- Adam

Perfect, thanks for clarifying Adam. Equipment was sent through Parcel Motel yesterday so should be hopefully be there before then.

No worries. let me know if you've any future queries.

- Adam

Mickeroo

Me again. I've gotten an e-mail and text from eir for my final bill of €11.69 (phew!) but I'm not sure how to go about paying it without actually being able to access the bill on my eir. 

I wanted to do it through internet banking but I need the reference number off the bill to do that apparently. Would it be possible to get the bill e-mailed as a pdf? I thought I'd be getting it in the post since it's my final bill but I assume I would have gotten this by now if it was coming.

Any help is appreciated.

eir: Adam

Mickeroo wrote: »

Me again. I've gotten an e-mail and text from eir for my final bill of €11.69 (phew!) but I'm not sure how to go about paying it without actually being able to access the bill on my eir. 

I wanted to do it through internet banking but I need the reference number off the bill to do that apparently. Would it be possible to get the bill e-mailed as a pdf? I thought I'd be getting it in the post since it's my final bill but I assume I would have gotten this by now if it was coming.

Any help is appreciated.

Hi,

Thanks for getting back in touch. I've arranged to have a paper copy of this bill sent out to you so you can make a payment. You would need to give us a ring on 1901 or bring the copy of the bill into an eir store to make this payment.

- Adam

Mickeroo

eir: Adam wrote: »

Mickeroo wrote: »

Me again. I've gotten an e-mail and text from eir for my final bill of €11.69 (phew!) but I'm not sure how to go about paying it without actually being able to access the bill on my eir. 

I wanted to do it through internet banking but I need the reference number off the bill to do that apparently. Would it be possible to get the bill e-mailed as a pdf? I thought I'd be getting it in the post since it's my final bill but I assume I would have gotten this by now if it was coming.

Any help is appreciated.

Hi,

Thanks for getting back in touch. I've arranged to have a paper copy of this bill sent out to you so you can make a payment. You would need to give us a ring on 1901 or bring the copy of the bill into an eir store to make this payment.

- Adam

Thanks Adam, appreciate it. 

eir: Adam

Mickeroo wrote: »

eir: Adam wrote: »

Mickeroo wrote: »

Me again. I've gotten an e-mail and text from eir for my final bill of €11.69 (phew!) but I'm not sure how to go about paying it without actually being able to access the bill on my eir. 

I wanted to do it through internet banking but I need the reference number off the bill to do that apparently. Would it be possible to get the bill e-mailed as a pdf? I thought I'd be getting it in the post since it's my final bill but I assume I would have gotten this by now if it was coming.

Any help is appreciated.

Hi,

Thanks for getting back in touch. I've arranged to have a paper copy of this bill sent out to you so you can make a payment. You would need to give us a ring on 1901 or bring the copy of the bill into an eir store to make this payment.

- Adam

Thanks Adam, appreciate it. 

No problem at all. Let me know if you need anything else.

- Adam

Mickeroo

Hi again!

I finally received the paper bill last week. i was unable to pay it in the shop or post office (it needs to be more than €25 for that option to work) and I couldn't get through to 1901 any time I tried.

In the end I paid the bill using mybills.ie so I hope that is acceptable, payment was accepted anyway....would someone be able to confirm that my account is now in order?

Thanks.

eir: Adam

Mickeroo wrote: »

Hi again!

I finally received the paper bill last week. i was unable to pay it in the shop or post office (it needs to be more than €25 for that option to work) and I couldn't get through to 1901 any time I tried.

In the end I paid the bill using mybills.ie so I hope that is acceptable, payment was accepted anyway....would someone be able to confirm that my account is now in order?

Thanks.

Hi,

Thanks for getting back in touch and letting us know. If you get back to me here in 3 working days I'll check your account to see if this payment went through.

- Adam

Mickeroo

eir: Adam wrote: »

Mickeroo wrote: »

Hi again!

I finally received the paper bill last week. i was unable to pay it in the shop or post office (it needs to be more than €25 for that option to work) and I couldn't get through to 1901 any time I tried.

In the end I paid the bill using mybills.ie so I hope that is acceptable, payment was accepted anyway....would someone be able to confirm that my account is now in order?

Thanks.

Hi,

Thanks for getting back in touch and letting us know. If you get back to me here in 3 working days I'll check your account to see if this payment went through.

- Adam

Will do, thanks Adam. 

eir: Adam

Mickeroo wrote: »

eir: Adam wrote: »

Mickeroo wrote: »

Hi again!

I finally received the paper bill last week. i was unable to pay it in the shop or post office (it needs to be more than €25 for that option to work) and I couldn't get through to 1901 any time I tried.

In the end I paid the bill using mybills.ie so I hope that is acceptable, payment was accepted anyway....would someone be able to confirm that my account is now in order?

Thanks.

Hi,

Thanks for getting back in touch and letting us know. If you get back to me here in 3 working days I'll check your account to see if this payment went through.

- Adam

Will do, thanks Adam. 

No problem.

- Adam