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Fibre broadband outage

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  • 20-10-2017 7:09am
    #1
    Dilbert75
    Registered Users Posts: 4,724 ✭✭✭


    Hi,
    My fibre broadband is out since Tuesday morning at about 9.30 (having survived Ophelia). I logged the fault via the app on Tuesday evening and got an autoresponder telling me I'd be contacted within 2 days. Called yesterday, after seeing my area is not on the Eir list of affected areas, and got stuck in the automated menu. It eventually spat me out and sent me a text message with the link to the chat feature. I initiated a chat around 11am and just around 5pm the chat was interrupted without being answered. I started another one around 5.30 and it wasn't answered by 6.30 when I was leaving work. What gives? What does a body have to do to get an update?


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  • Options
    #2
    Dilbert75
    Registered Users Posts: 4,724 ✭✭✭Dilbert75


    Never mind. It turns out my switch away from Eir has happened 2 weeks early.


  • Options
    #3
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Dilbert75 wrote: »
    Never mind. It turns out my switch away from Eir has happened 2 weeks early.
    Hi Dilbert75,

    Sorry to hear this. if you'd like me to look into this for you feel free to PM me your account number and full name.

    - adam


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Dilbert75 wrote: »
    Never mind. It turns out my switch away from Eir has happened 2 weeks early.
    Hi Dilbert75,

    Sorry to hear this. if you'd like me to look into this for you feel free to PM me your account number and full name.

    - adam


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